Feb 20,2013
Olivia Rietdyk
Tom Loveday
By: 'Lewis'
Feb 20,2013
10 people found
this helpful
This shower need a lesson in basic office administration, customer service and common courtesy. On the plus side a tenant was found. The rest is negative - key information and messages were not conveyed between their staff and to/from the landlord and tenant , leading to problems when the tenant moved in. Tenant given keys but - 3 weeks on - there is still no sign of any tenancy agreement or other documentation (eg proof of tenant\'s deposit to DPS). E-mails and phone messages are constantly ignored and remain unanswered. Final invoice for fees exceeds agreed fees at outset, so I\'m now in correspondence with the parent company (\'Countrywide\' - the UK\'s largest estate agent, who operate unders several brands, such as \'Entwistle Green\').

Seems clear to me that staff are no more than inexperienced kids, who are told to \'take the money and run\'. Sign up a tenant, get the monies in , throw them the keys and the landlords phone number then move on to the next sale. Short term gain maybe, but with that attitude how on earth do they expect to pick any repeat business or retain the custom of portfolio landlords like me?!
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Entwistle Green

18-20 Allerton Road Mossley Hill, Liverpool
L18 1LN

0151 268 6009, 0151 268 6010

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