We rented a property through Stanfords for a year, and I have to say it was the best experience I have ever had from a letting agency. When you went into the branch, you always got a friendly smile, and friendly hellos over the phone too. When there were maintenance issues - which were few and far between - they would have someone round to fix it asap. The people i\'m with now haven\'t fixed our issues in the 5 months we\'ve been here by comparison. You felt safe in the knowledge that if something went wrong, you would get a response asap and it would be dealt with. I just wish they\'d had properties a bit further afield when we\'d moved, so we could have stayed with them! I know from my renting experiences with them that when I\'m looking to buy in the next few years, I\'ll be going to them first. And that\'s what agencies should be thinking about when they\'re fobbing you off and ignoring you.