Ludlow Thompson negotiated a very good price for our tenancy. We managed to get an agreement which was below the market price per month, and we could rely on Ian to do everything.
Ian was always at the end of the phone, or replying quickly via e-mail. We felt we had a dedicated agent who was knowledgeable and capable of handling everything from start to finish for us. When Ian was on holiday over the busy Xmas period, he ensured we had Sophie as a main point of contact to complete all of our referencing in time. He also shared with us draft contracts before referencing was complete so that we could make adjustments prior to receiving the final. He was always polite, friendly and easy to deal with. I would recommend him as an account manager to others.
The only downside for us, is the fact that professional clean was promised in the flat, and was not done. On move in we spent 2 days cleaning the entire flat from top to bottom, our Landlord is still in dispute with Ludlow over this as he had paid for a service which was not completed.
All in all, a pleasant experience, just a shame about having to spend time cleaning after move in.