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Feb 19,2013
Feb 19,2013
2
people found
this helpful
this helpful
We went with Mulberry green estates as when we sent out requests they we're the only ones to reply correctly and kept it simple. The price seemed steep but that is the nature of the business. Mark came around and review the house and spoke to us and was very professional and friendly. Within 24 hours I think it was, our house was on right move and the details we're correct.
The house also made it into the local paper 3 times, 2 out of the 3 times they used the wrong picture which is pretty poor but I did not have time to pull them up on their mistake so I can't really hold it against them, however, it does go to show their attention to detail.
The process was very long and drawn out, taking around 5 month from start to finish and the house was sold STC within just three weeks I believe. Looking back the process took so long because of lies told to us by our buyer, they said they wanted to be in by christmas but then held the process up a great deal by not dealing with queries and not submitting searches. If I had known they would have behaved that way I would most certainly have waited for another buyer.
We get to the end of January and the exchange is nearly ready to happen, and that is when Mulberry green turned nothing short of nasty/dangerous. I have since learnt that an estate agent would much rather deal with you over the phone than in email or writing as you can't prove what they have done if its just a call.
We believe what was happening is either poor management tells the estate agent to push the sale hard in the final days, or the estate agent was trying to earn his commission in the month of January rather than letter the sale go through safely.
Mark told us that the buyer had handed in her notice and would be homeless on the 31st, we could not make this date as the solicitor explained the risks of the time it take to draw the money down would be on us if it didn't happen quickly enough. Mark basically said then that the sale would fall through, it was a real hard push, unfortunately, in his telling of this story we made some slip ups that showed it to be a lie. It just didn't all tie up and he back tracked on several items when we asked about it. I contact our buyer, and Mark had been telling her that WE we're saying it had to be the 31st.
So to push the sale through in January they lied to both sides and put the whole process in jeopardy.
In short, Mark seemed like a really nice estate agent at the start and was very helpful, but to the end of the process they were dangerous, you should not go with them in case they risk the sale like this. Also the solicitors they use, Wilson Davies, is not very good, they we're at one point rude to us, ignored us, and almost forgot to give us some money we were owed back, which is something they really should be on top of.
The house also made it into the local paper 3 times, 2 out of the 3 times they used the wrong picture which is pretty poor but I did not have time to pull them up on their mistake so I can't really hold it against them, however, it does go to show their attention to detail.
The process was very long and drawn out, taking around 5 month from start to finish and the house was sold STC within just three weeks I believe. Looking back the process took so long because of lies told to us by our buyer, they said they wanted to be in by christmas but then held the process up a great deal by not dealing with queries and not submitting searches. If I had known they would have behaved that way I would most certainly have waited for another buyer.
We get to the end of January and the exchange is nearly ready to happen, and that is when Mulberry green turned nothing short of nasty/dangerous. I have since learnt that an estate agent would much rather deal with you over the phone than in email or writing as you can't prove what they have done if its just a call.
We believe what was happening is either poor management tells the estate agent to push the sale hard in the final days, or the estate agent was trying to earn his commission in the month of January rather than letter the sale go through safely.
Mark told us that the buyer had handed in her notice and would be homeless on the 31st, we could not make this date as the solicitor explained the risks of the time it take to draw the money down would be on us if it didn't happen quickly enough. Mark basically said then that the sale would fall through, it was a real hard push, unfortunately, in his telling of this story we made some slip ups that showed it to be a lie. It just didn't all tie up and he back tracked on several items when we asked about it. I contact our buyer, and Mark had been telling her that WE we're saying it had to be the 31st.
So to push the sale through in January they lied to both sides and put the whole process in jeopardy.
In short, Mark seemed like a really nice estate agent at the start and was very helpful, but to the end of the process they were dangerous, you should not go with them in case they risk the sale like this. Also the solicitors they use, Wilson Davies, is not very good, they we're at one point rude to us, ignored us, and almost forgot to give us some money we were owed back, which is something they really should be on top of.
What agent could do to change your mind?
Not pushed the sale to dangerously at the end, it was clear there was lying going on and its nothing something you can mess about with, this is peoples lives.Attached Filesnbsp;
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Latest Reviews
26th Feb 2013
reviewed by 'Church'
19th Feb 2013
reviewed by 'G'
Opening Hours
Address
Mulberry Green Estates Ltd
Bayford Shop, Station Road
Harlow
Essex
CM17 0AN
01279429423
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £2,350,000 | £2,350,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 09,2016
Mar 09,2016
3
people found
this helpful
this helpful
Brilliant agency. Sold my house for me and communication throughout the process and the service was exceptional! I will recommend mulberrygreen to everyone I know...
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Comment on agent fees
Good
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Feb 29,2016
Feb 29,2016
1
people found
this helpful
this helpful
I strongly advise everyone to avoid using these **disgraceful excuse of estate agents.
On two occasions we booked viewings with both Kevin and Nathan. They told me an employee (Stephen) will be meeting us. After arriving at the property both times we were told tat ...
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What agent could do to change your mind?
Wouldn't even use them if they were free. *Attached Filesnbsp;
Comment on agent fees
Wouldn't even use them if they were free.
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Mar 08, 2016
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(1)
The people who wrote this review wrote abuse all over our sale sign . ...
Feb 26,2013
Feb 26,2013
1
people found
this helpful
this helpful
We started this experience by asking to view the property at very short notice. Paul was accomodating and fitted us in within 10 minutes on a saturday afternoon. We really liked the place but didn't have a mortgage in place. Paul also doubles as a financial ...
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Feb 19,2013
Feb 19,2013
2
people found
this helpful
this helpful
We went with Mulberry green estates as when we sent out requests they we're the only ones to reply correctly and kept it simple. The price seemed steep but that is the nature of the business. Mark came around and review the house and spoke ...
read full review
read full review
What agent could do to change your mind?
Not pushed the sale to dangerously at the end, it was clear there was lying going on and its nothing something you can mess about with, this is peoples lives.Attached Filesnbsp;
Was this helpful?
Yes
Yes
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