We went with Mulberry green estates as when we sent out requests they we\'re the only ones to reply correctly and kept it simple. The price seemed steep but that is the nature of the business. Mark came around and review the house and spoke to us and was very professional and friendly. Within 24 hours I think it was, our house was on right move and the details we\'re correct.
The house also made it into the local paper 3 times, 2 out of the 3 times they used the wrong picture which is pretty poor but I did not have time to pull them up on their mistake so I can\'t really hold it against them, however, it does go to show their attention to detail.
The process was very long and drawn out, taking around 5 month from start to finish and the house was sold STC within just three weeks I believe. Looking back the process took so long because of lies told to us by our buyer, they said they wanted to be in by christmas but then held the process up a great deal by not dealing with queries and not submitting searches. If I had known they would have behaved that way I would most certainly have waited for another buyer.
We get to the end of January and the exchange is nearly ready to happen, and that is when Mulberry green turned nothing short of nasty/dangerous. I have since learnt that an estate agent would much rather deal with you over the phone than in email or writing as you can\'t prove what they have done if its just a call.
We believe what was happening is either poor management tells the estate agent to push the sale hard in the final days, or the estate agent was trying to earn his commission in the month of January rather than letter the sale go through safely.
Mark told us that the buyer had handed in her notice and would be homeless on the 31st, we could not make this date as the solicitor explained the risks of the time it take to draw the money down would be on us if it didn\'t happen quickly enough. Mark basically said then that the sale would fall through, it was a real hard push, unfortunately, in his telling of this story we made some slip ups that showed it to be a lie. It just didn\'t all tie up and he back tracked on several items when we asked about it. I contact our buyer, and Mark had been telling her that WE we\'re saying it had to be the 31st.
So to push the sale through in January they lied to both sides and put the whole process in jeopardy.
In short, Mark seemed like a really nice estate agent at the start and was very helpful, but to the end of the process they were dangerous, you should not go with them in case they risk the sale like this. Also the solicitors they use, Wilson Davies, is not very good, they we\'re at one point rude to us, ignored us, and almost forgot to give us some money we were owed back, which is something they really should be on top of.
What agent could do to change your mind?
Not pushed the sale to dangerously at the end, it was clear there was lying going on and its nothing something you can mess about with, this is peoples lives.