“Unprofessional - As an experienced property i......”
1 Star Review
Apr 29,2022
By:
'shaun'
Apr 29,2022
Branch: St Budeaux, 15 Victoria Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PL2
Branch: St Budeaux, 15 Victoria Road
Sales (Prospective customer)
Postcode: PL2
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Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager, never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.
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