Our first interaction with Northfields was with Fabio Pomaro, our lettings agent. He was very friendly and approachable and made viewing the flats an enjoyable experience. He was very \'hands off\' and let us explore the flats and decide for ourselves, without being pushy. He didn\'t force anything on us or make us feel pressured, which made it a pleasure to work with him. Silvia Eldawi picked up the contracting process and was also very friendly and easy to get a hold of. She has been accommodating and has done everything in her power to ensure signing the contract is an easy process. She also makes us feel that she is concerned for our comfort and happiness in our new flat. She was happy to follow up with us on any questions we had or help us resolve any issues/concerns we have.