Emilia has been most responsive and helpful in all my requests to date. Being new in letting out a property, there has been many unclear aspects which were dealt with by her in a very professional, polite and supportive manner.
My only amazement is that in a situation when she is on leave, no one seems to be able to assist and I was told to leave a message until she returns. I believe in a service industry, the manager or immediate supervisor should be able to cover such gaps.
Not withstanding the above, I have been very satisfied overall with their services to date.