I am a former tenant of Braemore
I moved out of the property in September last year and organised to be present at the inspections, this was cancelled and organised without letting the tenants know.
We waited over 3 months to get any of our deposits back, this 3 month period was apparently as they were waiting on cleaning invoices. We received a cleaning bill of over £300 which when asked, it was just for the shower, oven and skirting boards. Over the three month period I had dozens of unanswered emails, promises to call me back etc. Eventually after threatening legal action I was promised the deposit minus deductions, which I would get a detailed list of which so I could appeal.
I received my deposit minus a huge deduction for cleaning and 3 broken windows, 2 of which I was unaware were broken.
I never received a breakdown of the deductions, furthermore I was only given a proportion of my entitlement, with money still left on their account, since I am no longer using their services this seems absurd.
Again I have emailed, called etc but have been ignored. Even so far as I emailed the director and was ignored.
I am left in the situation of where a company has my money, and is refusing to give it back. I am at present undertaken a small claims action.
Advice would be to avoid this property service at all cost, they will charge you extortionate amounts and refuse to provide evidence that their external suppliers actually invoiced this cost. They will ignore all your correspondance and refuse to give you your money back.
What agent could do to change your mind?
Reply to legal action when it arrives and comply.