0% lettings valuation accuracy
0% lettings fee satisfaction
This company is no longer in business.
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2024
allAgents People Awards
Feb 16,2013
Feb 16,2013
1
people found
this helpful
this helpful
Poor customer service from staff who failed to keep me updated on the progress of my rental application. Every time I rang to speak to a named staff, I was told s/he wasn't available and so was passed from pillar to post with inevitably no-one satisfactorily dealing with my query. Also, although I passed credit checks and landlord references, my report from the external company that the agency uses was somehow 'lost', and had to be resent. This I found out after 3 days of continuously chasing the agency for an update with no success, and so taking it upon myself to do their job and phone the outside credit checking company myself, who had already sent the report a day earlier.
I was then scrutinized by the owner in a most unprofessional manner as to whether I 'could really afford' the flat and trying to delve deeper into my personal financial affairs, even though I had passed all checks and had had my accounts looked at as well by the credit checking company. At one point I was accused of not having any accounts and was treated with suspicion. After already paying an astonishing £100 credit checking fee, to receive such bad customer service and treatment, causing stress literally days before I had to move I decided to forgo the property out of principle as I thought, if this is how I'm treated now, what would it be like once the tenancy had started?! I would never use this agent again.
I was then scrutinized by the owner in a most unprofessional manner as to whether I 'could really afford' the flat and trying to delve deeper into my personal financial affairs, even though I had passed all checks and had had my accounts looked at as well by the credit checking company. At one point I was accused of not having any accounts and was treated with suspicion. After already paying an astonishing £100 credit checking fee, to receive such bad customer service and treatment, causing stress literally days before I had to move I decided to forgo the property out of principle as I thought, if this is how I'm treated now, what would it be like once the tenancy had started?! I would never use this agent again.
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Latest Reviews
13th Jun 2013
reviewed by 'AGibbons'
16th Feb 2013
reviewed by 'Clara'
Opening Hours
Address
Owen Knox Estates
4a - 4c Worsley Road
Worsley,Manchester
Greater Manchester
M28 2NL
161 794 7272
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 13,2013
Jun 13,2013
0
people found
this helpful
this helpful
Am quite astonished at the previous review - I have received excellent service as a tenant of nearly 2 years via Owen Knox. The initial rentals process was easy and I was kept fully informed throughout, and I think the admin fees are reasonable compared to ...
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Feb 16,2013
Feb 16,2013
1
people found
this helpful
this helpful
Poor customer service from staff who failed to keep me updated on the progress of my rental application. Every time I rang to speak to a named staff, I was told s/he wasn't available and so was passed from pillar to post with inevitably ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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