I signed a contract for these people a few years ago to let and manage my flat. What a mistake. They did find a tenant but didn\'t mention that he was an alcoholic and frankly dodgy character. Every repair that was done through their management was shoddy and lowered the value of my property, the property was not checked regularly for damage as per their contract and any time I called about anything other than money (which they were rabidly interested in) they fobbed me off and frankly misrepresented the situation. When the tenant finally left, the company they used to do the checking out were incompetent and failed to notice that the walls and ceiling were yellow with sticky tar in spite of a no smoking clause in the letting contract, that there were bodily fluids and other material on the almost new carpet, that the oven door had been ripped from its housing and that there were wine spills all over the oak wood cabinets. It took five thousand pounds to clean and redecorate the flat so it could be let again. This company are deeply rubbish. If you value your bank balance, do not use them.
What agent could do to change your mind?
They could have done their job properly The only person I delt with who did do her job properly was the woman in the account section. They made sure that was efficient enough.