Avoid this agency at all cost. The service they provide is terrible. If something breaks in your rented accommodation you will be waiting for months and in my case years to get it fixed. This has happen on several occasions. In most cases if you do not chase them constantly you will not get it fixed at all, but even if you do you are not guaranteed to get it sorted. Meanwhile, expect them to be rude to you. I have many examples that i can list: fixing a door entry (1 year and 6 months ), getting a meter reading ( 3 years - read it myself in the end ), getting a balcony key ( 6 months ), getting a leaking tap fixed (couple of weeks with constant chasing ) and so on. There are plenty of other agencies that rent properties and if i knew how appalling their services are and how much stress dealing with them I will receive I would have never rented from them. So my best advise is go rent from someone else, you will save yourself all the stress and hustle.