Expensive, incompetent, rude and poor customer service. There is nothing I can say that is good about them. They took weeks to advertise the property, recommended completely unsuitable tenants, were late arranging check-out. They were argumentative via email and had people at all three branches involved making them even less efficient. Avoid at all all costs.
What agent could do to change your mind?
Where do I start, care about the service you provide and then try and deliver it. Everything needs addressing. For the money you get from delivering the appalling level of service I would expect at least politeness.