We had been in contact with The Apartment Company about a flat in Bath - we had requested a viewing that was 3 weeks away and were due to receive a call to confirm the viewing could in fact take place. This call never came, it was the day before that I had to reconfirm with them, only to be told that they are no longer accepting viewings, with no real reason why. They were unsure if the property was being taken off the market, they were unsure why the owner had not got back to them, and they were unable to offer any apologies for not getting in contact before. I am really unimpressed with this agency as they could not even be bothered to follow up with an interested party willing to travel 120 miles to see a property. One piece of advice - AVOID.