I had rented a flat from Duck & Hedges and found them terrible. First they misinformed me about the furniture, promising me stuff that belonged to earlier tenant and going to the point of charging me for it. Then they refused to share landlord details with me, even when they were not 'managing' the flat. They keep wasting time by not answering calls, responding to emails unless you threaten them. Finally a serious threat of legal action got me my deposit back , that also after 3 months. Stay clear of them.