Charlotte was prompt and well organised. We were kept well informed and this led to us making a quick, though considered, judgement. The only area where there was slight dissatisfaction was when the landlord was unable to complete a file electronically so, despite being urged to complete it asap, after having taken the time to do so, we had to do it twice. But overall, the process was swift and efficient and Charlotte was a pleasure to work with as she gave us confidence that we were in capable hands. We will almost certainly be looking to rent and even purchase again in the future (though not a close future!) and thus far, based upon our experience we would use Romans as our first contact.