Have rented 2 properties from this firm: the second time due to short notice of first lease not being renewed and we couldn\'t have gotten references out of them quickly enough to go with a different agent.
I am fed up of information we give them not being passed on to the landlord including signs of possible subsidence. The inventory listed rooms that didn\'t exist and missed out rooms that were there.
Huge deductions from previous deposit made, seemingly at random, when we moved out, for things like \'gardening work\' between our leaving the property and them checking it 2 days later.
They let us move into the first property, with a new-born baby, with no heating and a broken oven (we were moving to the UK from overseas and had to take the property unseen). The oven was never fixed as they said that we had broken it.
I am currently drafting a letter that lists exactly when our cleaning and making good takes place at our current property and will be handing a copy to the landlord who is also annoyed with the shoddy service thay have provided. He will be checking the place out the day before we leave.
We have had people viewing with no notice, and have come home to find doors left unlocked. When we have refused to let people in as we have not been notified they have been incredibly rude and seem to think it is our fault that they have not followed the guidelines in their own contract.
This company are the worst I have ever dealt with, despite renting in a number of countries that do not have laws to protect the tenant.