Leeds, LS16
4.8/5, 279 reviews
89% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Letting & Estate Agents Leeds | dwell-leeds.com

“The viewing was lovely, we were met on time w......”

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Feb 15,2022
Minithumbup
By: 'Lydia'
Feb 15,2022
0 people found
this helpful
The viewing was lovely, we were met on time with a warm welcome. The property itself was in great condition and the application process super easy.

Melissa was amazing and made us feel at ease and answered any questions we had. Her communication since has been superb.
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Opening Hours
Address

Dwell Leeds
5/6 St Chads Parade
Headingley,Leeds
West Yorkshire
LS16 5JH
01132464860

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £58,000 £2,580,000
Lettings 100% 95% £300 £6,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 6 184 24 14 0 7 0 8 0
Areas covered
  • LS16
  • Far Headingley
  • LS6
  • Headingley
  • LS18
  • Horsforth
  • LS17
  • Moortown
  • LS8
  • Roundhay
  • LS5
  • Kirkstall
  • LS4
  • Burley
  • LS1
  • City Centre
  • LS7
  • Chapel Allerton
  • LS11
  • Beeston
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings DPS SAGEagent
Latest Properties

No Properties

Images & Videos

“Very straightforward move...”

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Mar 14,2024
Minithumbup
Alicia
By: 'MH'
Mar 14,2024
0 people found
this helpful
Dwell, and specifically Alicia, have been a massive help throughout my moving process. They had no issue with me changing things around due to changing circumstances and have always communicated things very quick...
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“I am impressed with Jasmine Falconer knowledg......”

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Mar 06,2024
Minithumbup
Jasmine
By: 'Thomas C'
Mar 06,2024
0 people found
this helpful
I am impressed with Jasmine Falconer knowledge and professionalism in elucidating everything about the property....
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“Very good agency, good contact, rented house ......”

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Mar 04,2024
Minithumbup
Alicia
By: 'Jan'
Mar 04,2024
0 people found
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Very good agency, good contact, rented house for 2 years with them, zero issues for the whole renting time...
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“We are using Dwell Leeds to sell our property......”

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Mar 04,2024
Minithumbup
Alicia
Jasmine
By: 'Rhys'
Mar 04,2024
0 people found
this helpful
We are using Dwell Leeds to sell our property in Headingley. The service has been exceptional from start to finish. Alicia and Jasmine have been very knowledgable, friendly and proactive. I would recommend them to anyone wanting to sell or rent their property....
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“Really easy experience, very quick turn aroun......”

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Mar 03,2024
Minithumbup
Alicia
Jasmine
By: 'Emma'
Mar 03,2024
0 people found
this helpful
Really easy experience, very quick turn around when I was looking to move in asap Would definitely recommend to anyone...
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“Helpful service...”

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Feb 27,2024
Minithumbup
Alicia
By: 'Shannon'
Feb 27,2024
0 people found
this helpful
Alicia was very helpful and professional. Quick service and polite during process....
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“Nice and friendly towards customers and are a......”

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Feb 17,2024
Minithumbup
Alicia
Dan
By: 'Esther'
Feb 17,2024
1 people found
this helpful
Nice and friendly towards customers and are available to answer all questions...
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“Very good service, straightforward and clear......”

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Feb 09,2024
Minithumbup
Alicia
By: 'Zoi'
Feb 09,2024
0 people found
this helpful
Very good service, straightforward and clear communication and instructions provided....
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“I like her service and she’s an understanding......”

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Feb 06,2024
Minithumbup
Alicia
Dan
By: 'ISAAC ABORISADE'
Feb 06,2024
0 people found
this helpful
I like her service and she’s an understanding person, thanks...
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“Helpful, friendly staff who come highly recommended...”

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Jan 29,2024
Minithumbup
Alicia
By: 'Zach'
Jan 29,2024
0 people found
this helpful
I have rented property through Dwell twice now. Both times u have been pleased with the staffs professionalism and help through the process of agreeing the rental for the properties. I can especially comment Alicia in my most recent experience. She was incredibly helpful throughout ...
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“Brilliant through this process always helpful......”

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Jan 18,2024
Minithumbdown
Alicia
By: 'Robbie'
Jan 18,2024
0 people found
this helpful
Brilliant through this process always helpful and always supportive great asset to your company...
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“Alicia was very kind, patient and supportive ......”

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Jan 18,2024
Minithumbup
Alicia
By: 'F and E'
Jan 18,2024
0 people found
this helpful
Alicia was very kind, patient and supportive throughout our stressful move across the country. Communication was very clear and our questions were answered promptly. She flagged up any of our missing info/papers and helped us stick to our very tight schedule. We are very ...
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“Property Agents and Co-ordinator...”

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Jan 16,2024
Minithumbdown
Alicia
By: 'Taylor'
Jan 16,2024
0 people found
this helpful
Alicia was work hard &helpful. Dan was so work hard &smart....
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“Always been quick and open with communication......”

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Jan 16,2024
Minithumbup
Alicia
By: 'Tom'
Jan 16,2024
0 people found
this helpful
Always been quick and open with communication whenever we've needed any help. No issues getting things sorted quickly and kept up to date with any changes in contracts. Would highly recommend!...
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“Five stars...”

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Jan 11,2024
Minithumbup
Alicia
By: 'Gloria'
Jan 11,2024
0 people found
this helpful
My experience with Dwell as a prospective tenant was amazing. The process ran smoothly and I received guidance at every stage. Alicia offered tremendous support through out referencing especially with me being out of the country. Communication was always timely and clear. I couldn't recommend ...
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“Great professionals. Made my move seamless an......”

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Jan 10,2024
Minithumbup
Alicia
Dan
By: 'Michael'
Jan 10,2024
0 people found
this helpful
Great professionals. Made my move seamless and very smooth. I strongly recommend....
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“Excellent experience...”

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Jan 10,2024
Minithumbup
Alicia
Dan
By: 'Chloe'
Jan 10,2024
0 people found
this helpful
From being shown round the property, to application, references and getting the keys, everything ran super smoothly. Both Dan and Alicia were extremely friendly, responsive and professional. Cant thank them enough for such a quick turn around....
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“I have been dealing with Amelia with general ......”

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Jan 09,2024
Minithumbup
Amelia
By: 'Ryan'
Jan 09,2024
0 people found
this helpful
I have been dealing with Amelia with general plumbing maintenance issues. Communication is always clear and issues resolved promptly. We appreciate the hard work she puts in....
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“Professional and excellent management...”

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Jan 05,2024
Minithumbup
Amelia
Michal
By: 'Michael'
Jan 05,2024
0 people found
this helpful
Dwell took over the management of our property and have done an excellent job of turning it around. They have managed to recover a year of arrears and also bring the property back into a good lettable condition....
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“Many thanks to Jasmine for showing us a beaut......”

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Jan 04,2024
Minithumbup
Jasmine
By: 'Cathryn'
Jan 04,2024
0 people found
this helpful
Many thanks to Jasmine for showing us a beautiful property and remaining friendly and professional despite the miserable weather!...
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“Clear, friendly, informative....”

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Dec 29,2023
Minithumbup
Ross
By: 'Lois'
Dec 29,2023
0 people found
this helpful
Clear, friendly, informative. I am new to this so Ross took me through all the elements, leaving nothing out. I felt supported and next steps were summarised after the call....
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“A pleasure doing business! Alicia was fantas......”

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Dec 28,2023
Minithumbup
Alicia
By: 'Hannah'
Dec 28,2023
0 people found
this helpful
A pleasure doing business! Alicia was fantastic throughout the whole process, she kept me well informed and made everything as simple as possible for me. I needed to move out before a specific date and she ensured that everything was organised for me and ready ...
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“My experience with Dwell has been excellent, ......”

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Dec 27,2023
Minithumbup
Jasmine
By: 'Vicci'
Dec 27,2023
0 people found
this helpful
My experience with Dwell has been excellent, my property had been on the market elsewhere for 6 months. I switched to Dwell where Jasmine talked me through everything and organised a speedy switch and created a fantastic listing of the property. Within 1 week I had 2 viewings ...
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“House sale...”

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Dec 20,2023
Minithumbup
Jasmine
By: 'Renata'
Dec 20,2023
0 people found
this helpful
Jasmine was great from start to finish. She was very approachable and responded to all my requests efficiently and in timely manner. She didn't shy away from any of my questions and was very open and honest about the sale process as well as the ...
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“I've only recently started working with Dwell......”

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Dec 18,2023
Minithumbup
Jasmine
By: 'Nev'
Dec 18,2023
0 people found
this helpful
I've only recently started working with Dwell, they've been helping me find investment properties in Leeds. So far brilliant, Jasmine has been really helpful, going out of her way to find and set up viewings at suitable properties, helping me negotiate with vendors, and giving ...
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“Very helpful, friendly and accommodating to a......”

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Dec 18,2023
Minithumbup
Jasmine
Ross
By: 'Nina'
Dec 18,2023
0 people found
this helpful
Very helpful, friendly and accommodating to all needs. They went above an beyond for myself and the buyers...
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“One the best professional estate agency. The ......”

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Dec 13,2023
Minithumbup
Alicia
By: 'Oluwaseun Matty'
Dec 13,2023
0 people found
this helpful
One the best professional estate agency. The rental process was smooth....
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“Jasmine Falconer is a great, helpful, and rel......”

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Dec 08,2023
Minithumbup
Jasmine
By: 'ANNIE'
Dec 08,2023
0 people found
this helpful
Jasmine Falconer is a great, helpful, and reliable agent. I would like to work with her closely for my sourcing agent in Leeds in the future. Thanks Jazz...
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“I was looking for an accommodation for my fri......”

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Dec 08,2023
Minithumbup
Alicia
By: 'Shino Joseph'
Dec 08,2023
0 people found
this helpful
I was looking for an accommodation for my friend. Did approach to Dwell Leeds and the support was great, all staff were good , especially Alicia . A big thank you to Dwell....
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“All the best to Pru on her maternity leave. T......”

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Dec 07,2023
Minithumbdown
Prudence
By: 'Stephen'
Dec 07,2023
0 people found
this helpful
All the best to Pru on her maternity leave. Thank you for your service leading me through the Landlord Rental minefield. I could not have done it correctly without you....
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Staff picture Alicia
Staff picture Ross
Staff picture Jon
(22)
Staff picture Jasmine
(11)
Staff picture Prudence
Staff picture Dan
Staff picture Michal
Staff picture Amelia
No image available Gemma
Staff picture Micah
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

How do I report a complaint?

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible then your concerns will be escalated to a manager who will investigate the matter.

We can be contacted at the following:

5-6 St Chads Parade

Leeds

LS16 5JH

What happens next?

When we receive your complaint, we will:

Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.

Collate as much information as possible and liaise with the various departments involved to establish all the facts.

Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.

All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

Independent Redress Scheme

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you.

Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party.

If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme:

The Property Redress Scheme

Premiere House, 1st Floor

Elstree Way

Borehamwood

WD6 1JH

www.theprs.couk

[email protected]

We are members of ARLA Propertymark

If you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigate complaints against their members where there is evidence an agent has breached their Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.

01926 496 791

[email protected]

www.propertymark.co.uk/complaints

If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors.

Please allow up to eight weeks for us to issue a final response, however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this.

Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial Ombudsman Service:

Financial Ombudsman Service Exchange

Tower Harbour Exchange Square

London

E14 9SR

08000 234 567

[email protected]

www.financial ombudsman.org.uk

Please note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.
Last updated at 12:20 PM 05/03/2024 by allAgents

Awards won by Dwell Leeds, Leeds LS16 5JH



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Dwell Leeds

Branch - Leeds, LS16