Feb 12,2013
Feb 12,2013
9 people found
this helpful
We had the worst possible experience with this letting agency. We were going to rent a house from overseas, we travelled to london, and after seeing some houses we decided for one of Gordon & Co. Everything at first seemed fine, they demanded a 425 £ deposit, we paid it, the proprietor accepted us and we arranged that we would sign the contract a week later, so we returned back home to arrange the removal. They demanded us a reference check although we agreed to pay in advance the whole year so it was quite pointless. Then, 2 days before travelling with all the flights and train tickets booked they say that the proprietor doesn\'t want to rent the house any longer. I don\'t know if it was true or not, regardless, they said it like that and they didn\'t provide any similar property or any other solution.

Then, we asked the 425 £ deposit back, and they told us that the reference check costed 75 £ for each person (we were two persons), but in an "act of good gesture" they reduced it to 50 £ each, so we have been returned 325 £. We weren\'t told we would be charged for the reference, and they weren\'t used all the same, but they still charged 100£.

So, if you can, avoid by all possible means this company, and remember, never pay anything before signing a contract.
Was this helpful? Yes
By: Gordon & Co
Oct 01, 2013
Hi there,

Again we apologise for all the inconvenience you suffered here and are sorry your experience was not a good one.
We would like to highlight that this decision came from the landlord of the property at the last minute so we had no say in the change of event. Please remember all transactions are subject to contract.
We also offered you two other properties that would have suited your criteria that were available within your time frame should you have taken them but you chose not to.
We understand you were frustrated with the situation but please remember that we can't amend situations outside of our control.


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Gordon & Co

212 Tower Bridge Road London
Greater London

020 7407 2790

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