Appalling customer service. Avoid this Estate Agent at all costs !
5 weeks to fix the main property heater over Dec 2012/ Jan 2013. The heater was not in working order despite that being a contractual obligation. Resulted in living in cold damp conditions with mold developing on the walls and around the widow frames. Made worse by the fact that my elderly parents, who came to stay over the holiday period - had to endure the appalling conditions. Uncaring, not interested in customers welfare.
Godalming has many good estate agents so please avoid this one.