Feb 12,2013
John Blythe
Feb 12,2013
5 people found
this helpful
Problem Before we moved in-

Mould on carpet in the lounge.
Gas hob broken - thermocouple broken - and dirty. Took 5 months to be fixed.
Extractor fan in kitchen broken, refused to fix.
Handle was loose on oven door, didn\'t fix until it fell off.
Kitchen dirty ¢â‚¬â€œ not ¢â‚¬Å“professionally cleaned¢â‚¬Â, not even close.
Cupboard doors hanging off hinges x2 ¢â‚¬â€œ not even attached x1.
Back of cupboard wasn\'t attached so allowed mice into cupboards and ate food.
No plugs in kitchen, we were told to buy our own..
Broken shower head (downstairs).
No pull cord in bathroom.
Broken blinds in peoples room.
Broken window in top floor bedroom and in the kitchen ¢â‚¬â€œ these are still broken, after 17 months....
Mattresses unsuitable for use.
You would expect SOME of these problems to be discovered and fixed during the summer we paid a retainer fee for.

Our problems with Accommod8 after we moved in -

Sofa broken, falling apart, fireproof material was peeling off, sharp bit of metal sticking out of it, refused to replace for 6months.
Fridge freezer broke twice ¢â‚¬â€œ took 5 weeks to replace, ruined probably around £150 worth of our food, twice.
Washing machine broken, which damaged our clothes ¢â‚¬â€œ (Accommod8 only replaced this when we showed a video of the drum rubbing on the glass door and sparking).
Lock on front door was changed without even being told in JULY 2012 which would randomly engage the deadlock, locking us in the house only leaving the door in the kitchen to get out of in the case of a fire, was fixed in JANUARY 2013 after they were rude to us and then stopped replying to our emails.
Boiler stopped working ¢â‚¬â€œ took two weeks to fix.
Internet at Heritage court when we moved in was 30kbs, this is slower than dialup, so we were forced to buy our own at £25 a month for 24months, even though we would be still paying for the internet as part of our rent.
Missing a ridge tile on the roof, which will be allowing water in, this has been reported but as of yet, nothing has been done about it, accommod8 haven't even been around to check for potential water damage in the loft.
Shower head is broken and is spraying the ceiling with water.
The upstairs toilet handle is broken.
Where we feel you break the CLASS standards,

§ " The property is free of all category 1 hazards as identified under the Housing Health and Safety Rating System (HHSRS)"
- Fails on these category 1 hazards - in our property alone: damp & mould and flames & hot surfaces

§ "The property has an adequate means of escape and detection in case of fire
§ "[..]must ensure that tenants can safely exit in the event of a fire¢â‚¬Â
- Front door lock broke, leaving us repeatedly locked in with only one means of fire escape- through the kitchen.

§ Tenants of accredited properties can expect the property to be safe and in good repair.
- See list of problems we faced before we moved in - obviously not a good state of repair.
§ The tenant can be confident that the landlord has commitment to the health, safety and welfare of his/her tenants.
- See \'lock problems\' and the their complete disregard for our comments and the safety of the tenants
§ Deposits/payments are clearly recorded to ensure no subsequent discrepancies.
- Absolutely not

§ It is in a reasonable state of repair
- Again, see problems above

§ Furniture Safety
- Broken sofa with piece of metal sticking out, took 11 months to replace, causing ourselves numerous injuries.
Was this helpful? Yes
By: The accommod8 Team
Jan 05, 2014

We are sorry you have had a less than acceptable experience with accommod8.

We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.

We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.

We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.

We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.

Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.

To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.

The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html

accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.

Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.

Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.

The accommod8 Team

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