I rented a flat from the Camden branch last year, which ended in September 2009. We had problems from start to finish, and almost 7 months later we are still having endless problems with them. I have never experienced a company of any kind giving such terrible, rude and incompetent service.
On our move in things were delayed, inaccurate and found the staff generally unhelpful. We got passed around the office with the attitude \"that\'s not part of my role\". Throughout our stay things didn\'t improve and when we contacted the office over any problems we would constantly have to chase up till anything got done.
The worse was yet to come though and after our move out it came to getting our deposit back. Some delays were due to our council tax office being about as effective as Black Katz themselves. But yet almost 7 months on we are still waiting for our deposit, which is over