Mar 19,2010
By: 'TVR'
Mar 19,2010
1 people found
this helpful
Totally unethical! If ever there was an agency that gives the whole industry a bad name it\'s the Grantham branch of Haart. We\'ve been on the market for under 2 weeks and in that time have been contacted by Haart three times to move agents. We\'ve had someone at the door, a phone call and now they\'re mailing handwritten notes stating that we need to call them. Each time we\'ve told them we\'re happy with our agents (and if we weren\'t Haart would be the last people we\'d call) and requesting they stop but they still keep contacting. In our town they\'re known for this practice and have even had some of our more elderly residents in tears. They just keep plugging and plugging like the out-dated hard sell. They\'re obviously unconcerned by reputation as long as some poor fools are using them.

Unfortunately we can stop them doing it to us through the Property Ombudsman but there\'s nothing in place in regulation to stop them doing it to others unless each individual person reports so the Ombudsman isn\'t worth a jot.
Was this helpful? Yes
By: thyfri
Oct 21, 2010
They're not hand written notes its a handwritten font on a computer.

We went away when we returned we had 3 letters saying 'we have good news'. When we put them together the writing was exactly the same.
By: Customer Relations Manager
Mar 23, 2010
Hi TVR. I am sorry you have been upset by our proactive approach. I can ensure we don't contact you again if you can provide your details to me at Many thanks.

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