Berns & Co
London, NW6
3.4/5, 30 reviews
60% recommended
0% lettings valuation accuracy
63% lettings fee satisfaction

Contact Us

“Health Hazzard...”

Share on :
Jan 28,2022
Minithumbdown
claim your profile
Richard
By: 'Romina Yaa'
Jan 28,2022
1 people found
this helpful
I’ve been living in this house for a while and by the time my second child was born, the health visitor noticed a mould and I did also, reported it and after a while a company they work with (LPC) came by. At first they assumed it was a leakage, but claimed to have checked and it just needed paint. A year after the same problem only worse. Clothes being damaged that can’t be replaced, items full of mould and a now sick son. Richard Reid when I expressed how mentally hard it was and unhealthy to be in my house, the damage it costs, screamed at me on the phone and told me to ‘Shut up’ .. He’s the agent.

I’ve been sick, my son uses an inhaler, whole family is having a hard time due to the mould and their way of handling it. It has been a constant case of gaslighting, intimidation and blame. I’m a single mother with two kids, his action towards me were a Trigger.

Also as attached the mould keeps coming back, knowing the medical damage it had brought. The house is freezing, insulation is horrible. We get so cold our hands hurt and because the heat doesn’t hold (bad insulation) it costs me more in topping up my electricity, with my finances.

They kept sending multiple maintenance men to come and inspect the damage, had us in a b&b for 3 weeks and 4/5 months to agree to what they would pay to fix, knowing the damage and then try to blame me.

Environmental health got involved and many others are. They only care about money, no form of humanity from their ‘landlords’ nobody knows.
When they want something from you, you will get emails immediately. The third time now the company that said there wasn’t a leakage is coming back to ‘fix’ it.. I have also been cleaning the building for 6 months, get rid of a horn of flies that produced maggots, finding for myself that there was a leakage (doing their job for them). It’s been horrible. I do have arrears and I’m being helped to pay back, however that was after the situation that has been going on since 2019. This is the state of my house as I type.

I would not recommend this agency! Horrible
Attachments

Review file
Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 30
28th Jan 2022
reviewed by 'Romina Yaa'
“I’ve been living in this house for a while and by the time my second child was born, the ......”
17th Aug 2021
reviewed by 'nikita'
“Honestly, one of the worst agencies, and people who work there… Landlord is making stuff up and creating excuses not ......”
2nd Aug 2020
reviewed by 'Ruth'
“Mean and unhelpful. Replies only when they need something from you, but never when you do.. Promises to give your ......”
3rd Aug 2018
reviewed by 'J.R.'
“This was an important life move for my partner and myself and from the beginning Jon was helpful, inspired confidence ......”
14th Jul 2018
reviewed by 'MaCa'
“Horrible agency.I have been living in one of their properties for nearly three years and a half.During all ......”
13th Jul 2018
reviewed by 'Jo'
“This agency is the worst I ever dealt with. Unprofessional , do not care about tenants, after contract is signed. Always ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Berns & Co
43 Mill Hill
West Hampstead,London
Greater London
NW6 1NB
020 7431 6880

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 63% £550 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 18 10 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Health Hazzard...”

Share on :
Jan 28,2022
Minithumbdown
claim your profile
Richard
By: 'Romina Yaa'
Jan 28,2022
1 people found
this helpful
I’ve been living in this house for a while and by the time my second child was born, the health visitor noticed a mould and I did also, reported it and after a while a company they work with (LPC) came by. At first ...
read full review
Attachments

Review file
Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“SHITTY PLACE AND PEOPLE!!!...”

Share on :
Aug 17,2021
Minithumbdown
By: 'nikita'
Aug 17,2021
2 people found
this helpful
Honestly, one of the worst agencies, and people who work there… Landlord is making stuff up and creating excuses not to do his job, deducting money from deposit for nothing. Agent Richard… no words at all lost cause, when he needs you always will get ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mean and unhelpful. Replies only when they ne......”

Share on :
Aug 02,2020
Minithumbdown
claim your profile
Jon
By: 'Ruth'
Aug 02,2020
2 people found
this helpful
Mean and unhelpful. Replies only when they need something from you, but never when you do.. Promises to give your deposit back but never does.. Awful estate agency...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Made it so easy...”

Share on :
Aug 03,2018
Minithumbup
claim your profile
Jon
By: 'J.R.'
Aug 03,2018
0 people found
this helpful
This was an important life move for my partner and myself and from the beginning Jon was helpful, inspired confidence and was accommodating to our needs including seeing our apartment earlier than we planned. Jon was always available by phone and email and within minutes ...
read full review
Comment on agent fees
The fees were as expected and not unsual.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Horrible agency...”

Share on :
Jul 14,2018
Minithumbdown
claim your profile
Jon
By: 'MaCa'
Jul 14,2018
3 people found
this helpful
Horrible agency. I have been living in one of their properties for nearly three years and a half. During all this period we have been investing lots of our own money to make this place cosy, clean and comfortable. We definitely left the space in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid...”

Share on :
Jul 13,2018
Minithumbdown
By: 'Jo'
Jul 13,2018
2 people found
this helpful
This agency is the worst I ever dealt with. Unprofessional , do not care about tenants, after contract is signed. Always hiding behind invisible landlord. On the end of tenancy we did not receive full amount of deposit as ladlord decided to clean garden using our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Incredibly pushy. Made to feel like I was doing them ......”

Share on :
Jan 04,2018
Minithumbdown
By: 'Terry'
Jan 04,2018
2 people found
this helpful
Incredibly pushy. Made to feel like I was doing them a favour and there time was more valuable than my own. Also incorrect about potential fees, with hidden new fees arising as we viewed the property. Deeply untrustworthy, I would not recommend to anyone....
read full review
Comment on agent fees
Poor, and were not mentioned in the original listing.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really good agents, best I have dealt with in London. ......”

Share on :
Jul 06,2016
Minithumbup
claim your profile
Jon
By: 'Sam'
Jul 06,2016
0 people found
this helpful
Really good agents, best I have dealt with in London. Very quick and sorting out issues, even outside of office hours. Would definitely recommend them....
read full review
Comment on agent fees
Agent fees were reasonable, especially considering the good service received.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Defiantly the easiest and most pleasant agent I have ever ......”

Share on :
Jun 06,2016
Minithumbup
claim your profile
Jon
By: 'Berns'
Jun 06,2016
0 people found
this helpful
Defiantly the easiest and most pleasant agent I have ever used. Jon was always available and on hand to answer any questions and I'm really happy with my new home. Many thanks Emma...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jon was always easy to reach on the phone at ......”

Share on :
Aug 06,2015
Minithumbup
claim your profile
Jon
By: 'Lisa'
Aug 06,2015
0 people found
this helpful
Jon was always easy to reach on the phone at any time, he was understanding and helpful with the process of becoming tenants of our Hampstead flat....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been a tenant in a property through Berns & ......”

Share on :
Oct 03,2014
Minithumbup
claim your profile
Jon
By: 'Leanne'
Oct 03,2014
0 people found
this helpful
I have been a tenant in a property through Berns & co since July 2013 and have never had an issue with requests/queries and there has always been someone on the end of the line whenever needed. I have called Jon on numerous occasions when I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I did enjoy dealing with Berns & Co. What instantly struck ......”

Share on :
Aug 18,2014
Minithumbup
claim your profile
Jon
By: 'F.'
Aug 18,2014
0 people found
this helpful
I did enjoy dealing with Berns & Co. What instantly struck me when we first spoke was their friendly and tactful approach tailored to address the client's requirements, and they kept up to this standard further down the line. They were pragmatic at the stage of ¢â‚¬Å“...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Berns & Co to be very honest and upfront ......”

Share on :
Aug 12,2014
Minithumbup
claim your profile
Jon
By: 'Amit'
Aug 12,2014
0 people found
this helpful
I found Berns & Co to be very honest and upfront during my interaction with them. They offered a place near King's Cross at a very reasonable rate, which initially made me a little suspicious. I had contacted other agencies earlier through Zoopla, but they never ...
read full review
Comment on agent fees
Fee is slightly higher than the average quote (‚£185 for ‚£800/mo flat), but because of the high level of integrity and the fairness of the rental price, I don't mind at all.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The guys at Berns & Co were nothing short of amazing ......”

Share on :
Jul 24,2014
Minithumbup
By: 'Noga'
Jul 24,2014
0 people found
this helpful
The guys at Berns & Co were nothing short of amazing to us. They helped us with everything, didn't create problems like many other real estate agents do, and generally looked (and are still looking) after us. They are fair and truthful, which is the best ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Students watch your backs, Richard and colleagues are not following ......”

Share on :
Jul 23,2014
Minithumbdown
claim your profile
Richard
By: 'matt'
Jul 23,2014
4 people found
this helpful
Students watch your backs, Richard and colleagues are not following legal process and keeping your deposits. This is a classic dirty little place with two weasels working there. I have contacted the ombudsman....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jon has been my best property agent eve.He helped ......”

Share on :
Jul 18,2014
Minithumbup
claim your profile
Jon
By: 'Juliana'
Jul 18,2014
0 people found
this helpful
Jon has been my best property agent eve. He helped me in my room studio and them with my 1 room flat It's been a pleasure to working with you Jon! Thank you for all Juliana...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can't say enough about Bern's and Co. Richard and ......”

Share on :
Feb 12,2014
Minithumbup
claim your profile
Richard
By: 'Daniela'
Feb 12,2014
0 people found
this helpful
I can't say enough about Bern's and Co. Richard and Jon have always gone out of their way to be helpful and professional. We've lived in the same property for twelve years and never had any problems at all that weren't addressed immediately. We were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“three years ago when i was looking for a two ......”

Share on :
Jan 20,2014
Minithumbup
claim your profile
Richard
By: 'M'
Jan 20,2014
0 people found
this helpful
three years ago when i was looking for a two bedroom flat, i visited berns & co. Mr Richard was very helpful and polite. He helped me through all the process and whenever i needed help i would call him and he would try his best ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible service, promised a lot and never delivered anything. Worst ......”

Share on :
Jan 17,2014
Minithumbdown
By: 'Unsatisfied'
Jan 17,2014
3 people found
this helpful
Terrible service, promised a lot and never delivered anything. Worst customer service you can get. Very unhelpful resolving issues and always hiding behind "the landlord". I would advise not to deal with them and request everything is there before the deposit is paid....
read full review
What agent could do to change your mind?
the agent could have help me dealing with all the issues and not lie to me.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jon was very good with his communication, clear with his ......”

Share on :
Jan 14,2014
Minithumbup
claim your profile
Jon
By: 'TA'
Jan 14,2014
0 people found
this helpful
Jon was very good with his communication, clear with his statements about the flat, established solid trust and ensured that he was flexible to help the tenant understand the process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Contacted Jon from Berns & Co concerning an ad for a ......”

Share on :
Jan 12,2014
Minithumbup
claim your profile
Jon
By: 'Peter'
Jan 12,2014
0 people found
this helpful
Contacted Jon from Berns & Co concerning an ad for a flat. He instantly got back to me and arranged a viewing for the earliest possible date. Viewing was helpful, fair and accurate. I wasn't able to decide right away so Jon offered options for reserving ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the staff at this branch to be very ......”

Share on :
Dec 06,2013
Minithumbdown
By: 'N'
Dec 06,2013
1 people found
this helpful
I found the staff at this branch to be very unhelpful, actually quite rude. I would never call them again. Typically horrible estate agents....
read full review
What agent could do to change your mind?
Been more pleasant on the phone - I was disgusted at their rude and unhelpful attitude.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very easy to deal with and quick at arranging the ......”

Share on :
Aug 22,2013
Minithumbup
By: 'SK'
Aug 22,2013
0 people found
this helpful
Very easy to deal with and quick at arranging the viewing. Since moving into the property anything that has needed sorting has been sorted out incredibly quickly. I've been really impressed at the willingness and speed at which any little thing has been seen to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I rented the property for 2 years and very satisfied with ......”

Share on :
Aug 04,2013
Minithumbup
claim your profile
Jon
By: 'prakash'
Aug 04,2013
0 people found
this helpful
I rented the property for 2 years and very satisfied with the service received from berns agent.They are approchable, professional and easy to deal with.Happy with John and Richard specially. Looking forward in future to deal with them in any property related issues...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very happy to cooperate with company and people ......”

Share on :
Jul 30,2013
Minithumbup
claim your profile
Richard
By: 'Joanna'
Jul 30,2013
0 people found
this helpful
I am very happy to cooperate with company and people like Richard. Every request and problem was sorted out quickly and I was satisfaied for the solution. I really can recommend this company which is reliable and decent!! Thanks for everything :)...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I rented my flat through Berns and Co a few ......”

Share on :
Jul 29,2013
Minithumbup
claim your profile
Jon
By: 'Michael'
Jul 29,2013
0 people found
this helpful
I rented my flat through Berns and Co a few months ago. My experience with them was fantastic from the moment I first got in touch with them till the day I moved in and beyond. I was very impressed by how they treated me ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good client service and personable. Willing to help where needed. ......”

Share on :
Dec 17,2012
Minithumbup
claim your profile
Jon
By: 'Miss'
Dec 17,2012
0 people found
this helpful
Good client service and personable. Willing to help where needed. Always available to discuss any issues which required rectification with the property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These guys will hold you in contempt the minute they ......”

Share on :
Dec 10,2012
Minithumbdown
By: 'wandz1988'
Dec 10,2012
4 people found
this helpful
These guys will hold you in contempt the minute they get your holding deposit. My advice would be to avoid them like the plague!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bit of a cowboy estate agents. Make sure you know ......”

Share on :
Feb 27,2012
Minithumbdown
By: 's2021'
Feb 27,2012
6 people found
this helpful
Bit of a cowboy estate agents. Make sure you know what you are entitled to and always get a contract before you sign anything. If things go wrong they wont help you out, they try to avoid you as much as possible. Don't bother with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If anything breaks down they won't help you, just pretending ......”

Share on :
Mar 07,2011
Minithumbdown
By: 'dzig'
Mar 07,2011
5 people found
this helpful
If anything breaks down they won't help you, just pretending as good people, my suggestion is to avoid them, I think, that there are a lot of better agencies around....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Berns & Co, London NW6 1NB



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn