Oct 24,2012
Minithumbdown
By:
Oct 24,2012
1 people found
this helpful
Terrible customer service, cannot meet deadlines, do not make any attempts to get in contact. Late for arranged appointments without even notifying the tenant (I work in a professional environment and would ring the person(s) as soon as I knew I was going to be more than 10 minutes late).

Fees are overpriced, no explanation of fees when someone takes over from another person in a joint tenancy. They cannot rely on someone moving out to explain this to them when the person moving out probably barely understands it themselves and wants to rent out the room using any means possible. They probably break the law of HMO\'s when they allow people to move strangers into joint tenancies in non HMO housing, I guess they know this is happening but turn a blind eye to keep their contracts with the landlord ticking over.

Good luck getting your deposit back as it won\'t happen, you\'ll be lucky if you hear back within the timescales set by the TDS. Generally a very unprofessional letting company. Do not recommend to anyone.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of Russell Residential Office 1! To leave a new review of Russell Residential Office 1, please click the link below !
Write a review for Russell Residential Office 1

(optional) upload photographs,images,youtube video or .pdf files to support your review



Russell Residential

100-102 Regent Street Cambridge
Cambridgeshire
CB2 1DP

01223 521152

Opening hours