they have no respect for clients and fo not understand about fiancial difficulties
they constantly harrass you even when yoy make regular patments.
soon as you fall behind they threaten you with eviction.
they make unrealistic demands fot repayment of arrears.
they do not listen to your concerns and thry think they are above the law. the letters you recieve are rude unprofessional and are nothing but lie mixed with threats. not happy with with them.
What agent could do to change your mind?
be more respectful towards clients
have an understanding of difficulties
look at the situation properly
make realistic repayment requests.