Feb 09,2013
By: 'Frustrating Lettings!'
Feb 09,2013
3 people found
this helpful
There were a number of things that leads me to suggest that you AVOID this agency. I will try to keep it sweet and short:

1. They did not turn up to our first viewing and failed to contact us to tell us that the property had been let earlier that day.
2. We put down a holding fee on a house with them and we were told that the landlord would be willing to partly furnish one of the bedrooms. After we had put down the holding fee, we were informed that the landlord would not be supplying any furnishings.
3. We continued on with the property and made it clear that we would need to be moved in within 3 weeks as our contract ran out in the place we were staying in. TWO days before we were due to move in, we received a phone cal stating that we could no longer move in. Did not even gives us a timeline on moving in later, just told us that we could not move in as works needed to be done for the property to comply with Health and Safety. Frenzy kicked in as we only had 3 days to find a new place and had ordered furniture to be delivered.

4. Prospect dealt with the situation very badly, by trying to place us in a flat that was available to them but we did not want. When we told them our criteria of a garden, they questioned why, and when told that we want some outside space to relax and get some fresh air when needed, they said \'Why don\'t you just walk to the shop to get some fresh air?\'. The manager also told us that we were being too picky. I don\'t think you can be too picky when you have a generous budget and you are looking for a place to make your home.

5. They even had the cheek to say \'Don\'t worry, we won\'t charge you the fees again\'. Baring in mind that the fees they were charging were £500 (admin fees!??!), I thought that the least they could do was offer us a discount if not to go as far as scrap their admin fees from our side.

In conclusion they only want you to sign the paperwork and get your money. After that, they couldn\'t care less.

Avoid at all cost as they will abandon you if anything goes wrong even if it is their fault! We left them in the end and found a much better estate agents, based in the Tilehurst area.

Thanks for reading :)
What agent could do to change your mind?
They should of acknowledged their mistakes and offered us a discount. We had to pay an additional ‚£300 to put our property in storage, and stay at friends whilst we found another house to rent. The agents should actually care about putting the right tenants in the right properties, and not tell somebody with simple criteria, that they are being picky- especially at the extortionate fees that you charge. They should not be giving timelines without actual planning and communication with the property owner. Appalling and highly disruptive behaviour.
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Prospect Estate Agency

24 King Street Reading

0118 955 9700

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Branch - Reading, RG1