Coalters grasp of the basic common sense procedures of managing let properties is tenuous at best. We soon found out after moving in that over half of the space we were paying for was unusable and many of the features were out of action. It took 3 weeks to get the heating working which we were told to do ourselves - Coalters staff were completely uninterested in a family with children with no heating during the very cold period at the beginning of October. The landlord did not keep to his side of the tenancy agreement on many things especially clearing out his rubbish so that we could use the space we were paying for, which made living in the property a continual nightmare. And yet Coalters persisted in harassing us mercilessly about every tiny detail they could pin on us instead of getting the landlord to comply with his obligations. Some of the things Coalters tried to force us to do are completely outside the normal practice of lettings agents. The last agent we used were impeccably professional, Coalters were exactly the opposite. If the house of our dreams came on the market and they were managing it, we would not take it.