I viewed several properties with townends, and arranged property viewings via phone calls to the letting agent. Both agents I dealt with turned up on time , and were polite and friendly . Once I found the property I am now renting there was a slight misunderstanding of payments, which was resolved and dealt with very quickly. Whilst on occasion I found myself having to do the chasing and calling back, this is why I rate them as good rather than excellent. , but other than that I had no problem with them. Overall a good experience.