Canary Wharf, London, E14
4.8/5, 172 reviews
95% recommended
100% sales valuation accuracy
86% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

Henry Wiltshire London Estate Agents & Letting Agents

“Life Saver...”

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Jan 11,2022
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Munise
By: 'Kerem Stricker'
Jan 11,2022
4 people found
this helpful
Life Saver

My partner and I left it too late to find a new home and when we approached Henry Wiltshire's Canary Wharf office on a Saturday afternoon at 4pm we only had 10 days left until we had to vacate our previous flat.
Thankfully Munise was there, agreed to have a sit down with us and narrow the scope of available properties that would be fit for purpose for us.
Within half an hour she had arranged a viewing for us on the following Monday and she showed us a beautiful penthouse flat in Baltimore Wharf.
As we decided to put an offer in she actively supported us in getting all the background checks done in time, whilst at the same time clean and repair the flat so that it would be ready for us to move in the week after.
In the end we managed to move in seamlessly and we couldn't be more grateful for the help and service that Munise has provided to us.

Thank you very much.

Kerem
Was this helpful? Yes
By: Munise Ibrahim
Jan 12, 2022
Thank you so much Kerem for your review. Learning about what you thought about my customer service is really confidence-boosting. I will work hard and improve even more so in the future. Thank you once again for the wonderful things that you have said. Reviews like yours highlighting the positive aspects of my customer service makes me very happy.
Hope you and Diana enjoy and make some amazing memories in your beautiful penthouse.

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Opening Hours
Address

Henry Wiltshire
2 Laybourne House, Admirals Way
Marsh Wall,London
Greater London
E14 9UH
020 7001 9160

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £218,000 £461,500
Lettings 91% 96% £310 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 1 114 8 3 0 5 0 6 0
Areas covered
  • E14
  • E16
  • E1
  • E15
  • E3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS My deposits scheme
Latest Properties

“Munise was very helpful from the beginning an......”

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Jan 12,2022
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Munise
By: 'Sindi'
Jan 12,2022
2 people found
this helpful
Munise was very helpful from the beginning and helped me in every step, until securing the apartment! She also left a postcard to wish me a welcome home, which was very heartwarming! She is very reliable and always reachable for any problem....
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By: Munise Ibrahim
Jan 12, 2022
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Thank you so much Sindi for this review. Really appreciate your kind words. I am grateful that you took the time out to leave a review. Your feedback helps us all to improve service for everyone. Seeing that you had a 5-Star experience is the best thing I could hope for. Your review means a lot to me. Thank you for choosing Henry Wiltshire to find your new home. ...

“Life Saver...”

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Jan 11,2022
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Munise
By: 'Kerem Stricker'
Jan 11,2022
4 people found
this helpful
Life Saver My partner and I left it too late to find a new home and when we approached Henry Wiltshire's Canary Wharf office on a Saturday afternoon at 4pm we only had 10 days left until we had to vacate our previous flat. Thankfully Munise ...
read full review
Was this helpful? Yes
By: Munise Ibrahim
Jan 12, 2022
View all comments (1)
Thank you so much Kerem for your review. Learning about what you thought about my customer service is really confidence-boosting. I will work hard and improve even more so in the future. Thank you once again for the wonderful things that you have said. Reviews like yours highlighting the positive aspects of my customer service makes me very happy. Hope you and Diana enjoy and make some amazing memories in your beautiful penthouse. ...

“Staff acted professionally yet pleasant, hone......”

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Jan 11,2022
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Munise
By: 'Tin'
Jan 11,2022
3 people found
this helpful
Staff acted professionally yet pleasant, honest and upfront when dealing with challenges, efficient in pace and helpful in many regards....
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By: Munise Ibrahim
Jan 12, 2022
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Thank you so much Trevor for this review. Really appreciate your kind words. I am grateful that you took the time out to leave a review. Your feedback helps us all to improve service for everyone. Seeing that you had a 5-Star experience is the best thing I could hope for. Your review means a lot to me. Thank you for choosing Henry Wiltshire to find your new home. ...

“Helped to move in and sort out all the issues......”

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Jan 10,2022
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Munise
By: 'Даниела'
Jan 10,2022
3 people found
this helpful
Helped to move in and sort out all the issues as quick as possible. Especially helpful since we are students and have never rented a property before....
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By: Munise Ibrahim
Jan 11, 2022
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Thank you for the wonderful review and for taking the time to share your feedback with Henry Wiltshire International. Our priority is customer service and we are very happy that we met that mark. Tenants like you make my job a pleasure.... Thank you once again ...

“All out amazing service.Very responsive to ......”

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Jan 10,2022
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Kelly
By: 'Mathias'
Jan 10,2022
3 people found
this helpful
All out amazing service. Very responsive to any request large or small even at late hours. Very supportive and guiding in relation to international moves. Highly recommend....
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By: Munise Ibrahim
Jan 11, 2022
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Thank you so much Mathias for the wonderful review and for taking the time to share your feedback with Henry Wiltshire International. Our priority is customer service and we are very happy that we met that mark. Tenants like you make my job a pleasure.... Thank you once again ...

“Munise made the experience feel like a walk in the park...”

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Nov 06,2021
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Munise
By: 'Enis Sasmaz'
Nov 06,2021
8 people found
this helpful
We decided to use Henry Wiltshire, as my partner and I began searching for our first rental property and Munise made the entire experience feel like a walk in the park. The service provided by Henry Wiltshire was professional, attentive, and friendly from the first ...
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By: Munise Ibrahim
Nov 11, 2021
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Dear Enis, I really appreciate you taking the time to let me know about your experience! it is because of customers like you that I work hard to continue to improve as an agent. Thank you once again and If there’s anything else I can help you with, please let me know. ...

“I was looking for a property in Canary Wharf ......”

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Nov 05,2021
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Munise
By: 'Behiye'
Nov 05,2021
4 people found
this helpful
I was looking for a property in Canary Wharf from my first initial contact Munise was extremely helpful and went above and beyond to accommodate my needs even though I didn’t manage to get what I was looking for I will still totally recommend ...
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By: Munise Ibrahim
Nov 05, 2021
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Thank you so much Behiye for this review. Really appreciate your kind words. I am grateful that you took the time out to leave a review. Your feedback helps us all to improve service for everyone. Seeing that you had a 5-Star experience is the best thing I could hope for. Your review means a lot to us. ...

“Munise at Henry Wiltshire really went above a......”

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Nov 05,2021
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Munise
By: 'Harry Samuels'
Nov 05,2021
3 people found
this helpful
Munise at Henry Wiltshire really went above and beyond our expectations. Munise gave us the best viewing apartment expirience possible. Munise always immediately returned our calls, her recommendations got us through some stressful moments. Expertise, knowledge and experience put us at ease . Every situation that ...
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By: Munise Ibrahim
Nov 05, 2021
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Thank you so much Harry for this review. Really appreciate your kind words. I am grateful that you took the time out to leave a review. Your feedback helps us all to improve service for everyone. Seeing that you had a 5-Star experience is the best thing I could hope for. Your review means a lot to us. Thank you for choosing Henry Wiltshire to find your new home. ...

“Superb experience on moving into a new home w......”

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Oct 23,2021
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Munise
By: 'Anish S'
Oct 23,2021
6 people found
this helpful
Superb experience on moving into a new home with Henry Wiltshire. All thanks to Munise! She has been incredible - right from setting up the viewing, managing operations, hearing out us as customers and delivering on time! Happy to have found a great place to ...
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By: Munise Ibrahim
Oct 25, 2021
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Thank you so much Anish, it was an absolute pleasure meeting you and Priya and helping you find your new home. I really appreciate the fantastic review and I'm glad I could be of service, it is because of customers like you that I continue to improve as an agent. If you have any further needs, please reach out! ...

“Munise gave us an amazing costumer service, w......”

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Oct 23,2021
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By: 'Maria'
Oct 23,2021
5 people found
this helpful
Munise gave us an amazing costumer service, was both professional and very personal at the same time. Our landlord cancelled our rental 4 days before the move-in date and she helped us find the perfect flat in less than a week. She ended up finding a ...
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By: Munise Ibrahim
Oct 25, 2021
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Dear Maria, it was an absolute pleasure in meeting you and Arnau and I'm so happy I could help you both find your new home. I really appreciate the fantastic review and I'm glad I could be of service and you taking the time to let me know about your experience. If there’s anything else I can help you with, please let me know. ...

“Great service...”

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Oct 16,2021
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Munise
By: 'Kenza'
Oct 16,2021
4 people found
this helpful
We’ve had a very positive experience with Henry Whiltshire in our search for a property to rent. The agents have made the process pain free and easy. We would 100% recommend the agency and particularly Munise if you are looking for a property....
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By: Munise Ibrahim
Oct 25, 2021
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Dear Kenza, I really appreciate you taking the time to let me know about your experience! it is because of customers like you that I work hard to continue to improve as an agent. Thank you once again and If there’s anything else I can help you with, please let me know. ...

“Overall good experience...”

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Oct 05,2021
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Munise
By: 'Yannis Theodosopoulos'
Oct 05,2021
4 people found
this helpful
Overall good experience. It was quite hard to get hold of the landlord to fix certain issues with the flat but Munise was quite helpful in that process and finally almost everything is resolved....
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By: Munise Ibrahim
Oct 06, 2021
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Thank You Yannis, I really appreciate you taking the time out to share your experience. It was an absolute pleasure to meet you, I apologize on behalf of the landlord I agree It was quite hard to get hold of them to fix the issues and I'm happy its finally almost resolved. Please know that when its let only its the landlords responsibility to maintain and manage their property, I care deeply about my customers and do the best I can always even when its a let only. Thank you again for your re ...

“Munise was great...”

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Sep 22,2021
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Munise
By: 'Anthony'
Sep 22,2021
4 people found
this helpful
Munise was very professional throughout. Often when you are renting and moving out agents can be indifferent or inconsiderate however Munise was very friendly, went out of her way to make sure she did not intrude and had a generally relaxed demeanour....
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By: Munise Ibrahim
Sep 22, 2021
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Thank you for the kind words Anthony, it was a pleasure meeting you and I hope your move went smoothly. ...

“Flat Sale...”

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Sep 16,2021
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Nuvin
By: 'Peter'
Sep 16,2021
0 people found
this helpful
Great service, polite, professional and just generally a nice bunch of people, special shout out to Nuvin, he was great and kept me updated as and when was necessary....
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“Our agent Munise was fantastic. She really ca......”

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Sep 16,2021
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Munise
By: 'Tenant'
Sep 16,2021
4 people found
this helpful
Our agent Munise was fantastic. She really cares about her tenants, providing all the information possible and making sure we are always happy. She was also able to provide us with all the house requirements we needed. We're very happy she will also manage our ...
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By: Munise Ibrahim
Sep 16, 2021
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Carmen, wow! Thank you so much for this great 5-star review. it was a pleasure meeting you and I really appreciate you taking the time to write a review and helping to share the word about Henry Wiltshire estate agents. Enjoy your new home and remember I'm here for you anytime xx ...

“Very competent and responsive team....”

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Sep 16,2021
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Munise
Nuvin
By: 'Kenza'
Sep 16,2021
4 people found
this helpful
Very competent and responsive team. The team has been really helpful and has made the process go as smoothly as possible. I would recommend them without a doubt....
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By: Munise Ibrahim
Sep 16, 2021
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Kenza, Thank you so much for taking the time to leave this excellent review and for your kind words. We really appreciate you sharing your experience. We count ourselves lucky for Tenants like you. ...

“We had nuvin - and he was super patient with ......”

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Sep 16,2021
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Nuvin
By: 'sian vaz te'
Sep 16,2021
0 people found
this helpful
We had nuvin - and he was super patient with us as out lives is pretty hectic! Made our lives very easy! Always very polite and professional!...
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“Very professional team supporting overseas cu......”

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Sep 16,2021
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Nuvin
Kelly
By: 'Bryan Chang'
Sep 16,2021
0 people found
this helpful
Very professional team supporting overseas customers to manage the properties rental in London. Highly recommended and trust worthy to handle all transaction...
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“Great service...”

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Sep 13,2021
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Munise
By: 'Steven W'
Sep 13,2021
4 people found
this helpful
The realtors were friendly and helpful and helped make the entire process fast and efficient. Any concerns I had were addressed rapidly and they kept good lines of communication throughout....
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By: Munise Ibrahim
Sep 15, 2021
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Thank you so much for your 5 star review Steven and for your kind words, I really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. It was a pleasure meeting you and hope you are happy in your new apartment. ...

“Munise is a truly exceptional agent. She is p......”

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Sep 13,2021
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Munise
By: 'Marsow'
Sep 13,2021
4 people found
this helpful
Munise is a truly exceptional agent. She is professional, diligent, highly attentive and has made the whole process incredibly easy!...
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By: Munise Ibrahim
Sep 15, 2021
View all comments (1)
Thank you so much for your your kind words and 5 star review. Reviews like this are the reason I work hard to make sure I do my best at all times for tenants. It was an absolute pleasure to meet you and thank you once again for taking the time to send a review xx ...

“Munise is one of the best agents we have ever......”

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Sep 06,2021
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Munise
By: 'Daniel'
Sep 06,2021
4 people found
this helpful
Munise is one of the best agents we have ever dealt with in London, she was very supportive and helped us get everything sorted. She was very communicative and answered all of our questions while offering very useful advice in every step of the process. ...
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By: Munise Ibrahim
Sep 07, 2021
View all comments (1)
Thank you so much Daniel for taking the time to leave me an excellent review. I really appreciate your kind words and very pleased you was happy with my customer service. Id also like to thank you for letting us know about your views on the time it took to get your contract and inventory. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Many thanks again and hope you and Giulia are very happy in your new home. ...

“Amazing amazing amazing!...”

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Aug 27,2021
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Munise
By: 'Evren'
Aug 27,2021
4 people found
this helpful
Dealing with Munise has been AMAZING. Communication has been great from the start and she actually cares. Munise has truly been amazing in finding a property for me and my son and she continues to be. She actually cares about the people she is helping ...
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By: Munise Ibrahim
Sep 07, 2021
View all comments (1)
Thank you so much Evren for this review. Really appreciate your kind words. I am grateful that you took the time out to leave a review. Your feedback helps us all to improve service for everyone. Seeing that you had a 5-Star experience is the best thing I could hope for. Your review means a lot to us. Thank you for choosing Henry Wiltshire to find your new home. ...

“The most pleasant interaction I have ever had......”

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Aug 23,2021
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Munise
Kelly
By: 'Elvira'
Aug 23,2021
4 people found
this helpful
The most pleasant interaction I have ever had with a letting agent. Munise was very helpful with my property search, she really understands the client and what they want and matches that with the property, meaning she is not going to waste your time. She ...
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By: Munise Ibrahim
Aug 24, 2021
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Elvira, wow! Thank you so much for this great 5-star review. I really appreciate it. was an absolute pleasure meeting you. Thank you for being an amazing Tenant, if ever you need our services again you know where we are. Enjoy your new home. ...

“Had a really positive experience working with......”

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Aug 20,2021
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Munise
By: 'ferhan'
Aug 20,2021
5 people found
this helpful
Had a really positive experience working with Munise, she was polite, professional and easily available to communicate with so we were able to lockdown the flat we wanted quickly....
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Was this helpful? Yes
By: Munise Ibrahim
Aug 20, 2021
View all comments (1)
Thank you so much Ferhan for your review. Learning about what you thought about my customer service is really confidence-boosting. I will work hard and improve even more so in the future. Thank you once again for the wonderful things that you have said. Reviews like yours highlighting the positive aspects of my customer service makes me very happy. ...

“Munise is hands down one of the best in the b......”

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Aug 19,2021
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Munise
By: 'Ethan scott'
Aug 19,2021
5 people found
this helpful
Munise is hands down one of the best in the business in our opinion, and we didn’t even find our property through her. The level of commitment and communication Munise gave us was impeccable. The level of care, honesty and hands down professionalism was ...
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By: Munise Ibrahim
Aug 20, 2021
View all comments (1)
Thank you so much Ethan I was absolutely overwhelmed to see the wonderful things that you had to say about me. Getting positive feedback from the people I meet whilst working with my team at Henry Wiltshire is always a joy. Your review has been very inspiring. I'm very lucky to be able to meet prospective tenants like you. Hope we meet again in the future. Thank you once again. ...

“Munise has been very helpful and accommodatin......”

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Aug 19,2021
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Munise
By: 'Mark'
Aug 19,2021
5 people found
this helpful
Munise has been very helpful and accommodating to most of our requests. While there were some remaining issues that we dealt with ourselves, Munise has largely made the tenant journey as seamless and stress-free as possible, and has shown incredible professionalism and passion in what ...
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Was this helpful? Yes
By: Munise Ibrahim
Aug 20, 2021
View all comments (1)
Thank you so much for you review it was an absolute pleasure meeting you and your family. Getting positive feedback from people I meet and help find there new home is always a joy. Your review has been very inspiring. Your comments are of the utmost importance to me and I will definitely keep in mind everything that you said and I endeavor to serve you even better the next time. Thank you again. ...

“We have engaged HW International for more tha......”

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Aug 15,2021
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Kelly
Nuvin
By: 'Desmond'
Aug 15,2021
0 people found
this helpful
We have engaged HW International for more than 5 years to manage our properties in London. Their prompt service and response have given us (overseas owner) a piece of mind. Specially thanks to Kelly H and Nuvin N for their exellent supports...
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“When we made a decision to rent a house in ......”

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Jul 02,2021
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Munise
Nuvin
By: 'İrem'
Jul 02,2021
5 people found
this helpful
When we made a decision to rent a house in Canary Wharf, we didn't have any idea or information about Henry Wiltshire Letting Agency. The whole procedure was carried out very professionally and with care. All our experience before and after the rental showed us ...
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Was this helpful? Yes
By: İrem Uğur
Jul 02, 2021
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There is much to be written about Munise. We don't know which one should we start with. Friendly, competent, communicative, gentle, respectful, soft-spoken, persuasive, sincere, problem solver, creative, positive, helpful, callable outside of working hours, reliable, consistent, relivant, team worker and many more….. Munise is not just a real estate agent. After meeting her, you realize that you have made a friend. ...

“Nuvin was engaging and responsive throughout ......”

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Jul 01,2021
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Nuvin
By: 'Anand'
Jul 01,2021
0 people found
this helpful
Nuvin was engaging and responsive throughout the letting process. He made the process effortless even though I moved overseas. Great agent!...
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“Serious, professional and straight to the poi......”

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Jul 01,2021
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Nuvin
Munise
By: 'Nilvo'
Jul 01,2021
5 people found
this helpful
Serious, professional and straight to the point, exactly what you want from an agent. I strongly recommend this business if you’re looking for your new place to call home...
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By: Munise Ibrahim
Jul 02, 2021
View all comments (1)
Thank you Nilvo, It was great to get a five-star review from a valued customer like you. Your gesture of leaving us such a kind and honest words really bowled us over. Hope to work with you again in the future so that we can cater to your requirements in a way that would outdo our previous achievements. ...
Staff picture Kelly
(77)
No image available Nuvin
(74)
Staff picture Munise
(26)

Tenant Fees

Pending
£180 (inc. VAT), On Completion

Tenancy Arrangement Fee

Last updated on 01/12/2020, 3:51 PM by Kelly Gallagher Director

Overall Fees
£48 (inc. VAT), On Completion

Referencing fee

Last updated on 06/11/2018, 3:59 PM by Kelly Gallagher Director

Overall Fees
£180 (inc. VAT), On Completion

Tenancy Agreement Fee

Last updated on 06/11/2018, 4:01 PM by Kelly Gallagher Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

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Henry Wiltshire

Branch - Canary Wharf, London, E14