My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of February 2013 and realised the landlord had changed the lock. When we contacted the landlord, he said he had no more dealings with the agency because they are a fraud. We told him we had paid them £1775.00 and he said we should contact the agency and collect our money. When we phoned the agency, the agent we were dealing with is called \'Luther\' but I doubt that is his real name, he said we should call the landlord and collect our money. I said I paid the agency directly and not the landlord so why should i contact the landlord. Prior to this, I had called the landlord who told me they did not pay him any money. The landlord said I shouldn\'t call him again because he did not collect money from me. I went to the agency and called the police, and the agency said to the police that I should go to the citizen\'s advice bureau if I want to get my money back.
Don\'t use this agency, they are a real fraud. I am taking this to the Property Ombudsman on Monday 11th Feb 2013. I know it might take a while but I won\'t rest until i collect every penny.
What agent could do to change your mind?
They shouldn\'t be cheating innocent people who work hard for their money. Let them just pay me back.