We used them and have never experienced anything but frustration. We ended up with them not by choice it was another agency who showed us a flat that actually belonged to them. They are very very slow responding to any queries. God forbid you need some help or things fixed with the flat. It has been frustrating, annoying and generally quite a stressful experience dealing with them. Would never recommend them to a friend or enemy or work with them again. No idea how to communicate with their tenants, careless and manipulative.