Feb 08,2013
By: 'Pawel'
Feb 08,2013
16 people found
this helpful
First of all the flat was very very dirty when we check in. For 300£ fee this flat should be perfect condition but we spent 4 h cleaning. During 2 years we had so many issues with this agency. We have had problem with hot water and for 3 weeks they couldn\'t fix it.That is good we didn't have a baby. Than issue with the water tap and the same. You have to beg them to send someone to take a look.. All simple things for them is a big deal. On the end agency hold our deposit for 4 month because they didn't gave us proper information\'s what to do, what do they need. We couldn\'t contact them on several occasions. All this I would say that please avoid if you can. The only nice person there was Mr Lee
What agent could do to change your mind?
The fee what they charge people should cover some cleaning before the new people check in. The time to action the issues is too long. How come for 3 weeks they couldnt fix the hot water in 21 century. Imagine if you have kids. Check out procedure is a big mess. Lack of information there is no help at all to returne deposit.
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Was this helpful? Yes
By: Lettings Manager
Feb 16, 2013
Good Afternoon Pawel,
As you are aware the initial fee paid is to cover the cost of referencing and credit checking. This is not to cover any property maintenance.
Should you wish to discuss further then you are most welcome to contact me and i will look into the issues raised.
Lee Correia

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David Daniels

49c Leytonstone Road Stratford
Greater London
E15 1JA


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