I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street. Up until then I did not have much luck. All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up. With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property. I thought here we go! Within a short time, I got a call from Steven Bakare about a property that they had just taken on and they urged me to go and see it straight away. Without a doubt it was exactly what I wanted and more, it had a garage!! Within no time, they introduced me to a mortgage adviser and the ball started rolling. Before the purchase went through, there was a hiccup and some damage had occured to the kitchen (nothing to do with the Estate Agents) and the Vendor had to replace the kitchen. This took awhile as he decided to claim through his insurance. This was disheartening for me and I thought I would loose the property. All I can say, throughout this messy episode, where we had to wait for the claim to go through and the kitchen to be replaced, Shelly and her team kept me fully informed. They communicated with all parties involved; including the Vendor, who was in Australia by this time. My mortgage lapsed and I was again able to get another mortgage in good time. During all this time, I have nothing but praise for the way, I was treated; the communication was spot on; Shelly dealt with all parties involved including Solicitors from both sides. Townsends proved to me that you do not have to go far from your door step to get excellent service. They have been kind, respectful and fully available whenever I needed them. I still pop in whenever I am around just to say Hi and thank them for their help. Excellent job, Shelley + Co!!!