Bowdens were, quite frankly, a disgrace. When it came to moving out we had already relocated and communicated this to them, suggesting ways in which we could send them the keys etc. They failed to respond for over a month and when they did so, they began harrassing us with constant phonecalls saying they needed the keys within a few days because they were moving a new tenant in (before our official tenancy date ended too). Despite having already tried to facilitate this and avoid this situation, we did this for them. They then sent us the report on the property as we had left it. We cleaned it thoroughly before leaving despite the fact that it had not been cleaned before we moved in. They sent us a charge for a cleaning bill. We disputed this and they agreed, reducing (but not removing) the cost thereof. However, because we had had the audacity to dispute their report, they then decided to invent a number of other huge charges, from which they would take virtually all of our deposit. We then had a series of highly unprofessional and extremely rude emails from them. This is still ongoing, they are still effectively trying to steal our deposit and don\'t seem to realise that the security deposit is to protect the landlord\'s possessions and not to make extra money for them. I would highly recommend that nobody enter into a tenancy agreement with this disgraceful agency, and that no landlord work with them (unless you don\'t want your deposit back at the end of your tenancy). Shameful, cheating people.
What agent could do to change your mind?
They could be professional, honest and they could refrain from stealing people\'s deposit for no reason.