100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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Feb 07,2013
Feb 07,2013
9
people found
this helpful
this helpful
*Please read this! We have had our house on the market with D B Roberts & Partners for two months, and are waiting for our contract to expire to allow us to change agents!
We put our house up for sale with D B Roberts & Partners in November 2012, following a great buying experience with them three years before. We had no reservations about trusting them to market our house to the best of their ability, and even when they gave us a shockingly low valuation, we decided to proceed as we wanted a quick sale.
However, this has not been the case, for the following reasons:
Three weeks after agreeing to sell through them, the particulars had not been produced, and the sign was nowhere to be seen.
Two months down the line, the particulars online consist of a summary, pictures and a floor plan. NO part of the write up details anything specific about the house.
The photographs they took, which we paid £150 for (including EPC), were absolutely shocking - so bad we produce our own for them to add to the particulars. One picture they posted was of the bathroom, but only showed the loo!
Of the five viewings they have arranged, only one viewer turned up. Obviously, they have no control over this, but they made NO effort to contact the people who didn't show up.
When we have tried to call them, the line rings out. This concerns me, considering it is the same line potential buyers are using!
The staff who answer the telephones sound like they'd rather be elsewhere, which isn't good in a sales environment.
We had a friend drop into their Shrewsbury office to ask for some details; the man who gave our friend the details about our house didn't even bother to discuss the house with her. The details were also printed on paper with half of another house's particulars on the back". NOT impressive.
Do not waste your time or money on this bunch of cowboys.
We put our house up for sale with D B Roberts & Partners in November 2012, following a great buying experience with them three years before. We had no reservations about trusting them to market our house to the best of their ability, and even when they gave us a shockingly low valuation, we decided to proceed as we wanted a quick sale.
However, this has not been the case, for the following reasons:
Three weeks after agreeing to sell through them, the particulars had not been produced, and the sign was nowhere to be seen.
Two months down the line, the particulars online consist of a summary, pictures and a floor plan. NO part of the write up details anything specific about the house.
The photographs they took, which we paid £150 for (including EPC), were absolutely shocking - so bad we produce our own for them to add to the particulars. One picture they posted was of the bathroom, but only showed the loo!
Of the five viewings they have arranged, only one viewer turned up. Obviously, they have no control over this, but they made NO effort to contact the people who didn't show up.
When we have tried to call them, the line rings out. This concerns me, considering it is the same line potential buyers are using!
The staff who answer the telephones sound like they'd rather be elsewhere, which isn't good in a sales environment.
We had a friend drop into their Shrewsbury office to ask for some details; the man who gave our friend the details about our house didn't even bother to discuss the house with her. The details were also printed on paper with half of another house's particulars on the back". NOT impressive.
Do not waste your time or money on this bunch of cowboys.
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9th Feb 2012
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Opening Hours
Address
D B Roberts & Partners
3 Market Street
Shrewsbury
Shropshire
SY1 1LE
01743 357032
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £191,000 | £191,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 1 | 1 | 0 | 0 | 1 |
Areas covered
- SY1
- sy3
- sy2
- sy4
- sy6
- sy5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 17,2020
Jan 17,2020
0
people found
this helpful
this helpful
We have had a very positive experience buying a house through Roberts.
It has very much felt as if they were not just selling a property, but helping us to buy a home...a big difference!
All help and time ( access to the property, helpful ...
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Dec 24,2017
Dec 24,2017
0
people found
this helpful
this helpful
We've recently completed the sale of a property using the modern method of auction with D B Roberts. We engaged with D B Roberts after failing to sell our property with another local agent after several months. The option of selling through this method was ...
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Comment on agent fees
As we sold through the modern method of auction with D B Roberts the buyer paid the agents fees. Therefore it was win win for us as vendors.
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Nov 01,2014
Nov 01,2014
3
people found
this helpful
this helpful
Omg I am glad I am not seeing my house with this real estate agents. We had beening trying to see a property for 3 weeks & when we eventually got a confirmed appointment no one showed up, I rang themand it was not in there book, ...
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What agent could do to change your mind?
Your should be ashamed of the way you do businesseAttached Filesnbsp;
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Feb 07,2013
Feb 07,2013
9
people found
this helpful
this helpful
*Please read this! We have had our house on the market with D B Roberts & Partners for two months, and are waiting for our contract to expire to allow us to change agents!
We put our house up for sale with D B Roberts & Partners ...
read full review
read full review
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Feb 09,2012
Feb 09,2012
1
people found
this helpful
this helpful
With this office I found that they did what it said on the tin. They were very friendly, nothing seemed too much trouble and they soldiered on to sell my property regardless of the fact that there were major obstacles put in the way. They ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At DB Roberts we always take our clients concerns seriously.
You should first take any matter up orally with the Manager of the branch office which has given rise to your complaint.
In most cases, the Branch Manager will be able to address your concerns if however you remained dissatisfied then a formal complaint is dealt with at our Head Office in Emstrey.
Last updated at 9:59 AM 27/12/2017 by Lara Brown
You should first take any matter up orally with the Manager of the branch office which has given rise to your complaint.
In most cases, the Branch Manager will be able to address your concerns if however you remained dissatisfied then a formal complaint is dealt with at our Head Office in Emstrey.
