TVG Lettings
Mossley Hill, Liverpool, L18
4.9/5, 108 reviews
97% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“Renting...”

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Nov 25,2021
Minithumbup
By: 'Sarah Stockton'
Nov 25,2021
0 people found
this helpful
The lady jess who has help us through getting the house has been amazing and so helpful couldnt asl for anymore! Thank you
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Opening Hours
Address

TVG Lettings
First Floor8-10 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 640 0340

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £375 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 63 3 0 0 0 0 9 0
Areas covered
  • L18
  • Liverpool
  • L3
  • Wirral
  • L1
  • Southport
  • L2
  • L4
  • L5
  • L6
  • L7
  • L8
  • L9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS SAGEagent
Latest Properties

No Properties

“Renting...”

Share on :
Nov 25,2021
Minithumbup
By: 'Sarah Stockton'
Nov 25,2021
0 people found
this helpful
The lady jess who has help us through getting the house has been amazing and so helpful couldnt asl for anymore! Thank you...
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“TVG have been excellent in managing the letti......”

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Nov 25,2021
Minithumbup
By: 'Matt'
Nov 25,2021
0 people found
this helpful
TVG have been excellent in managing the letting of my property. From my initial encounter with Darren who was very professional, through to regular communication updates from Jess who is always friendly and keeps me in the loop with how things are progressing. I highly ...
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“Very happy...”

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Nov 24,2021
Minithumbup
By: 'Connor'
Nov 24,2021
0 people found
this helpful
Jess has been our property manager since we moved into our home, Jess has gone above and beyond to help us out with any problems that we have had....
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“Very good team. Georgia is very supportive, u......”

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Nov 23,2021
Minithumbup
By: 'Marios'
Nov 23,2021
0 people found
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Very good team. Georgia is very supportive, understandable and always do her best to support customers on the highest level. well done to you....
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“Great customer service...”

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Nov 22,2021
Minithumbup
By: 'Bindi Carson'
Nov 22,2021
0 people found
this helpful
Georgia has kept us up to date with each step of the letting process and has been helpful and responsive to any queries....
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“Always on hand to answer queries whenever we ......”

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Nov 10,2021
Minithumbup
By: 'Jessica George'
Nov 10,2021
0 people found
this helpful
Always on hand to answer queries whenever we need them, any issues that needed looking at someone was often sent out to us free of charge - Georgia's been super friendly and supportive and I know I can count on her to get the job ...
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“Positive impressions...”

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Nov 06,2021
Minithumbup
By: 'Tim'
Nov 06,2021
0 people found
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All very smooth with good communication throughout the process of finding new tenants. Prompt action when required and both tenants and landlord appear happy!...
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“Just want to say that I contact TVG letting l......”

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Nov 03,2021
Minithumbup
By: 'Roberta'
Nov 03,2021
0 people found
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Just want to say that I contact TVG letting last week regarding a renewal of tenancy query and I was provided with excellent service and support from Georgia Malone. Georgia was friendly and efficient and at all times acted in a polite and professional manner. ...
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“Spot on service!...”

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Oct 19,2021
Minithumbup
By: 'Sam Carr'
Oct 19,2021
0 people found
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Jess was absolutely fantastic! Everything was just so efficient and done so quickly; I would definitely say it was probably the easiest move I’ve ever done thanks to her. It always seems so stressful having to organise things but everything was just taken care ...
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“Very helpful. Always available on the phone. ......”

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Oct 15,2021
Minithumbup
By: 'Gagandeep Singh Matharoo'
Oct 15,2021
0 people found
this helpful
Very helpful. Always available on the phone. Quick to respond. Got the things sorted out in the flat. Thank you very much....
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“Straight forward experience, with a very help......”

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Oct 09,2021
Minithumbup
By: 'Luke Jenkins'
Oct 09,2021
0 people found
this helpful
Straight forward experience, with a very helpful agent. No problems at all, would recommend. Satisfied with how easily everything went....
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“We are really happy with the service provided......”

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Oct 04,2021
Minithumbup
By: 'VEDAT AKSOY'
Oct 04,2021
0 people found
this helpful
We are really happy with the service provided by TVG Lettings, Darren was very kind and helpful during the viewing. Jessica helped us during the paper work and been lovely. Thanks for everything, hope to work with you again to find our next property, may ...
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“Helpful and friendly Really quick with respo......”

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Oct 01,2021
Minithumbdown
By: 'Jamie'
Oct 01,2021
0 people found
this helpful
Helpful and friendly Really quick with responses to any Queries or questions. A very Smooth handover on moving day and helpful thought....
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“The best!...”

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Sep 29,2021
Minithumbup
By: 'Phoebe Ruddock'
Sep 29,2021
0 people found
this helpful
TVG and especially Georgia who has been our agent have been amazing throughout our experience with renting our home. We have always been in close contact and have been kept up to date with everything so we've really felt assured that we were in safe ...
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“Considering it was our first time renting - J......”

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Sep 29,2021
Minithumbup
By: 'Hamilton Square'
Sep 29,2021
0 people found
this helpful
Considering it was our first time renting - Jess made the whole process super easy and also fast! Happy to help us with any questions whenever we had any queries. Big big Thankyou to Jess!...
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“Georgia & TVG we’re extremely helpful with us......”

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Sep 24,2021
Minithumbup
By: 'Alfelaij'
Sep 24,2021
0 people found
this helpful
Georgia & TVG we’re extremely helpful with us and cooperative in helping us finding the best flat. Georgia responded very quickly to all of our queries be it by phone or email. Because of here I would recommend anyone to use TVG in finding their ...
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“Professional service from beginning to end. I......”

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Sep 20,2021
Minithumbup
By: 'Bernadette Clarke'
Sep 20,2021
0 people found
this helpful
Professional service from beginning to end. I would highly recommend them if you are renting out a property. Friendly, helpful staff who are always efficient and strive to find the best tenants. Jess was a pleasure to work with and communication was excellent....
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“Very helpful Team!...”

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Sep 18,2021
Minithumbup
By: 'Sonya'
Sep 18,2021
0 people found
this helpful
I am relocating a fair distance, so everything has been done virtually. Darren was very helpful, communicating with the landlord on my behalf, as well as FaceTiming with me to do a virtual walkthrough of the property. Thank you Darren! Jess has been my main ...
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“The sometimes complicated letting process was......”

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Sep 14,2021
Minithumbup
By: 'MR'
Sep 14,2021
0 people found
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The sometimes complicated letting process was simplified, with really knowledgeable and effective team. I thoroughly endorse and recommend TVG's services....
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“Jess has gone above and beyond to ensure I ha......”

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Sep 13,2021
Minithumbup
By: 'Abbie'
Sep 13,2021
0 people found
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Jess has gone above and beyond to ensure I have settled in. She was always available to speak to on the phone or email. Would recommend...
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“AWFUL...”

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Sep 10,2021
Minithumbdown
By: 'Rosemarie'
Sep 10,2021
0 people found
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Terrible experience with wirral tvg lettings. Thank god I now have a different owner who sorted everything out. Ok at first but it didn't last long as they put landlord before tenant. So many problems with the property I was renting and they done nothing. ...
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“Georgia helped me find new tenants quickly an......”

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Sep 05,2021
Minithumbup
By: 'Razvan'
Sep 05,2021
0 people found
this helpful
Georgia helped me find new tenants quickly and efficiently with minimal void. She is professional, friendly and prompt, I am happy that she is managing the property on my behalf....
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“We found the team, and in particular Jess, re......”

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Aug 26,2021
Minithumbup
By: 'Adam Hall'
Aug 26,2021
0 people found
this helpful
We found the team, and in particular Jess, really proactive with our move in process and dealt with all our concerns very quickly and efficiently....
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“TVG lettings...”

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Aug 03,2021
Minithumbup
By: 'David'
Aug 03,2021
0 people found
this helpful
Jess and Darren, are so friendly, professional and helpful, they have made the process of letting my property so easy, they have secured good tenants and i cannot praise them any higher....
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“Quick, friendly, happy, easy!...”

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Jul 30,2021
Minithumbup
By: 'Gina'
Jul 30,2021
0 people found
this helpful
Very quick and friendly service, easily contactable staff who always seem happy to help - made 1st time renting easy!...
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“Excellent service, great communication...”

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Jul 29,2021
Minithumbup
By: 'Andreas Wagner'
Jul 29,2021
0 people found
this helpful
Darren and Jess from TVG Lettings were amazing. They presented my rental house in Wallasey with great pictures and descriptions online and found a lovely family for the property. Communication was excellent and they came across as very professional. I would definitely use them again ...
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“Jess was our main point of contact through TV......”

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Jul 28,2021
Minithumbup
By: 'George'
Jul 28,2021
0 people found
this helpful
Jess was our main point of contact through TVG, 5 stars doesn’t do her justice! She was helpful, and more importantly, honest throughout the whole process. Making my move across the country as easy as a trip to grandmas. I certainly would, and still hope ...
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“Jess is ABSOLUTELY FABULOUS...”

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Jul 26,2021
Minithumbup
By: 'Lucy'
Jul 26,2021
0 people found
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Jess is ABSOLUTELY FABULOUS- nothing is a problem to her, she is so helpful and wonderful and KIND. Absolute credit to the company. Xx...
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“Very helpful, kind and usually quick response......”

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Jul 22,2021
Minithumbup
By: 'Donald Chan'
Jul 22,2021
0 people found
this helpful
Very helpful, kind and usually quick response on our requests and willing to share information for me and my wife....
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“I found Jess very helpful and she always resp......”

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Jul 15,2021
Minithumbup
By: 'Champion'
Jul 15,2021
0 people found
this helpful
I found Jess very helpful and she always responded to my calls. Everything went very smoothly, tenants were found very quickly and have now moved in. All paperwork was emailed swiftly, with no errors or problems. I would recommend TVG lettings...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

How to make a complaint
There are a number of key stages in our complaints procedure.

Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone.
Once we have received the written summary of the complaint, we will contact you, in writing, within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this.
Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken.
If you are dissatisfied with any aspect of the handling of your complaint, you should write to our Head Office, Imperial Buildings, 9 Dale St, Liverpool L2 2SH. The Managing Director will then personally conduct a separate review of your complaint and its investigation and contact you within seven days, where possible, to inform you of the conclusions.

If you remain dissatisfied with any aspect of the handling of your complaint, we will attempt to resolve this promptly through negotiations or otherwise agree to enter into mediation with you in accordance with the relevant body responsible for dispute resolution as detailed within the relevant sections of this leaflet. This may include the Centre for Dispute Resolution (CEDR) model mediation procedure or the mediation process operated by the Royal Institution of Chartered Surveyors.

The first stage in dealing with any complaint is to contact the branch manager dealing with the case. If you feel this is not appropriate or that the issue has not been resolved satisfactorily please write to the point of contact provided within this leaflet.
General Comments
If you wish to raise any issues regarding our services or our in-house complaints procedure, these should be addressed to Imperial Buildings, 9 Dale St, Liverpool L2 2SH

If you have a complaint about our Property Management Service, the complaint should be addressed to customerservice@venmores.co.uk or via post, Imperial Buildings, 9 Dale St, Liverpool L2 2 SH

Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone.
Once we have received the written summary of the complaint, we will acknowledge your complaint in writing. It will then be forward on to the department/branch manager who will contact you within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this.
Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken.

If we are unable to resolve the matter to your satisfaction in-house, it can be referred to The Property Ombudsman, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306 admin@tpos.co.uk or the Association of Residential Lettings Agents (ARLA), Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Tel: 01926 496 800. info@nfopp.co.uk
Last updated at 1:45 PM 07/08/2020 by Darren Kay

Awards won by TVG Lettings, Liverpool L18 1LN


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