After an initial hassle of providing tenancy with regards to a candidate already having a job offer on hand or not, the agents were good enough to gradually understand different situations of different peoples at different places and at different times and agreed to settle instead with a 3 month advance payment of the rent with the landlord in order to secure the tenancy.
They were mostly polite and understanding in their communications on email and telephone. It also needs to be mentioned specifically that Mrs. Tiffany Harrison was patient, understanding, polite and communicative on long-distance telephone conversations especially with different accents initially, and also very polite and clear in her writings on email.
Their paperwork and documentation on email especially when I was overseas was clear, honest and receptive and this was important when sending a 3 month advance rent from overseas for a property that was just seen only from internet photos and not by personal visit.
The draft agreement sent by email and other communications were clear enough to make a tenant feel that the property agents were reliable and trustworthy as was also seen from their dealings gradually.