Tenant Fees
Reservation Fee
25% (inc. VAT), Pay Upfront
Before you move in
Reservation fee: capped at 1 weeks rent of the total monthly rent
This is taken to demonstrate a commitment to rent the property
This is to be deducted from the move in money when moving in unless tenant’s provide false or misleading information which reasonably affects the decision to let the property to them (i.e. calls into question their suitability as a tenant, this can include their behaviour in providing the false or misleading information), they fail a right to rent check, withdraw from the proposed agreement (decide not to let) or fail to take all reasonable steps to enter an agreement (i.e. responding to reasonable requests for information required to progress the agreement) when the landlord and/or agent has done so.
Last updated on 31/05/2019, 3:57 PM by Emma Gretton Valuations Manager
Tenancy Deposit
100% (inc. VAT), On Completion
Deposit: 1 months worth of rent or a maximum of 5 weeks rent or 6 weeks for annual rents of £50,000 or more
Last updated on 31/05/2019, 4:05 PM by Emma Gretton Valuations Manager
Default Rent Payment
6% (inc. VAT), On Completion
Late payment of rent: where this exceeds interest at more than 3% above the Bank of England’s annual percentage rate for each day that the payment is outstanding (for a late rent payment), in the event arrears are passed to a third party ie a solicitor the contractual costs start at £300+VAT (£360.00)
Last updated on 31/05/2019, 4:08 PM by Emma Gretton Valuations Manager
Change of Sharer
£60 (inc. VAT), On Completion
Change of tenants midterm when requested by the tenant: £50 +VAT (£60.00) per tenant
Last updated on 31/05/2019, 4:08 PM by Emma Gretton Valuations Manager
Lost or replacement key
£48 (inc. VAT), On Completion
Lost or replacement key: £40 +VAT (£48.00) per key
Last updated on 31/05/2019, 4:10 PM by Emma Gretton Valuations Manager
Early Termination(Tenant’s Request)
£360 (inc. VAT), On Completion
Early Termination when requested by a tenant: £300+VAT (£360.00)
Last updated on 31/05/2019, 4:10 PM by Emma Gretton Valuations Manager
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
OUR COMPLAINTS PROCEDURE
Stage 1
In most cases we try to resolve your complaint immediately. Where it is possible to resolve your complaint within five working days, we will let you know what we can do by communicating with you by way of email or in writing. If it is not possible to resolve your complaint within five working days we will automatically escalate the complaint to stage 2.
If you are not happy with the way we have dealt with your complaint at Stage 1, you have ten working days to request that we progress the matter to stage 2 of our complaints procedure. You will need to tell us what you are unhappy about and why what we have done has not solved the problem. This request has to be in writing.
Stage 2
Once your complaint has progressed to stage 2, you will receive an acknowledgement within three working days of us receiving the complaint. We may contact you to make sure that we have all the facts so that we can fully investigate the problem.
A team leader will fully investigate your complaint and will reply to you within ten working days. If we are unable to complete this investigation within ten working days we will write to you and tell you why and set a final date for completing our investigation.
Stage 3
Once you have received a reply, if you feel that we have not dealt with your complaint satisfactorily, you need to tell us within ten working days. You will need to tell us why you remain dissatisfied and what further action you would like us to take. We will consider this information and escalate your complaint if appropriate.
A Branch Manager from Harringtons will then review your case. You will receive an acknowledgement within five working days of us receiving your complaint. A full reply will be sent to you within fifteen working days. If we are unable to complete this investigation within the fifteen working days we will write to you and tell you why and set a final date for completing our investigation.
Stage 4 – The Appeal
If you are unhappy with the way your complaint has been dealt with by the Branch Manager, you can ask for the complaint to be referred to Mark Harrington the owner of Harringtons Lettings. You should do this within ten working days of receiving the response from our Branch Manager. You will need to tell him why you remain dissatisfied and what further action you would like him to take. Your complaint will then be referred to Mark Harrington.
When your case is considered, you will be entitled to make all representations in writing to include all facts. You will then receive a final decision within ten working days. If you are still unhappy with the decision made by Mark Harrington then you are entitled to refer the matter to the Property Redress Scheme. Their details can be found at www.theprs.co.uk.
Please note our email is as follows:-
Administration – admin@harringtonslettings.co.uk
Last updated at 10:50 AM 09/07/2019 by allAgents