Feb 06,2013
By: 'Unhappy.com'
Feb 06,2013
5 people found
this helpful
When viewing the property it looked in great condition, however it wasnt until we moved in that the place began to be covered in mold and damp! We later found that before viewings they told us to wipe off the mold because it doesnt look good to prospective tenants. We have had multiple problems with them and everything keeps breaking and takes weeks or months to be repaired. We were without heating for a number of weeks as well as being with out a fridge freezer and having no electricity for a while. As well as this the other tenants bed was infested with bedbugs and the underneath of the matress was frayed and covered in bedbug faeces!!! They tried to blame us but pest control said that they had been there well before we moved in. She had to wash everything fabric and they would not reimburse her for costs of using a laundrette (we couldnt use our washing machine because it would have racked up our electricity allowance and it takes ages to dry washing out). The heating is very poor and the flat is freezing cold but they want us keep the windows open to prevent damp and mold. We have now had to get environmental health out who are fighting our case that living conditions are appauling. Accommod8 just do not care about their tenants. It\'s disgraceful!
What agent could do to change your mind?
they could not change our mind. They have provided poor customer service and the living conditions are shocking!
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By: The aqccommod8 Team
Jan 05, 2014
Dear Unhappy.com,

We are sorry you have had a less than acceptable experience with accommod8.

We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.

We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.

We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.

We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.

Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.

To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.

The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html

accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.

Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.

Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.

The accommod8 Team

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