0% lettings valuation accuracy
0% lettings fee satisfaction
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Oct 14,2012
Oct 14,2012
7
people found
this helpful
this helpful
I have been in contact with all other landlords for our property and not one of them is satisfied with the way that R&L manage our property.
When there were problems with the flat, the contractors they sent out were invariably far more expensive than need be and one more than one occasion I have no proof that they turned up at all as the there was no evidence in work being done or their having visited the property. When I contacted R&L to query, there was no investigation other than asking the contractor. Who is not likely to admit not having bothered to review the request.
When S Meekin left the business and was replaced, there was no contact whatsoever by his successor, which I would have thought should have occurred, if not for anything else than to introduce herself.
Numerous phone calls were not returned, in the two years I personally lived in the property before renting it out I didn't see the factors visit at all. The property was ignored month by month with no checks performed to see if the gardeners or close cleaners employed were doing their jobs correctly.
Basically, they do not manage, only charge. And they do this with greed.
AVOID, AVOID, AVOID.
When there were problems with the flat, the contractors they sent out were invariably far more expensive than need be and one more than one occasion I have no proof that they turned up at all as the there was no evidence in work being done or their having visited the property. When I contacted R&L to query, there was no investigation other than asking the contractor. Who is not likely to admit not having bothered to review the request.
When S Meekin left the business and was replaced, there was no contact whatsoever by his successor, which I would have thought should have occurred, if not for anything else than to introduce herself.
Numerous phone calls were not returned, in the two years I personally lived in the property before renting it out I didn't see the factors visit at all. The property was ignored month by month with no checks performed to see if the gardeners or close cleaners employed were doing their jobs correctly.
Basically, they do not manage, only charge. And they do this with greed.
AVOID, AVOID, AVOID.
What agent could do to change your mind?
They could have reduced their fees CONSIDERABLY. Could, just occasionally, come to the property to ensure that the maintenance staff employed where doing their jobs. It would have been good if they had taken my complaints seriously and if the property managers assigned were worth anything near what they were getting paid. Even if all of the above were to happen in future, the 'service' received from them to date has been so poor, I think I would rather just move to a different property manager company.Attached Filesnbsp;
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Opening Hours
Address
Ross & Liddell
25 Gauze Street
Paisley
Renfrewshire
PA1 1ES
0141 889 8146
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 07,2022
Feb 07,2022
5
people found
this helpful
this helpful
Ross & Liddell on the fiddle!
The worst factor you could ever ask for!
They Virtually extorted money from me & neglected to repair & maintain the communal close in my flat.
I can’t emphasise how much anxiety & stress I’ve had dealing with them.
They’re ...
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May 28,2021
May 28,2021
4
people found
this helpful
this helpful
Utter scum. Theaving, lazy, rude. They are vultures. £700 paid out in June. Just got another bill through for £250 in November. They clean the stairwells and send a guy round once every 3 months or so to flail a chainsaw at our bushes leaving them in a ...
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Aug 27,2018
Aug 27,2018
10
people found
this helpful
this helpful
I will never go near a property which is factored by these expensive incompetent, lazy, good for nothings..
All I wabted was a quote, it took me 3 years of asking, with around 50 phone calls and every time a promise was ade to call me back.
...
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Comment on agent fees
WAAAAY to expensive for what they do
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Jun 05,2017
Jun 05,2017
14
people found
this helpful
this helpful
I rarely leave poor reviews however i don't think it's any coincidence that this company has a 1 star from everybody....been paying them over 1000 a year for the past few years and I've caught them several times charging for repairs that they haven't carried out ...
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Nov 07, 2017
View all comments
(2)
1. Reported to Ross and Liddell and young kids kicking footballs in the area and during which, damaged the fence. Gave them the address etc, told them what happened and I still got a bill.
1. Paying for uplifts for household goods, dumped by people renting. Mattresses, beds, sofa's furniture all being dumped by other residents and I still get a dam bills.
3. Fitted a new buzzer system that doesn't work.
4. Repaired a wall, which had at least a 2ft hole in it under a window in a common ...
Oct 14,2012
Oct 14,2012
7
people found
this helpful
this helpful
I have been in contact with all other landlords for our property and not one of them is satisfied with the way that R&L manage our property.
When there were problems with the flat, the contractors they sent out were invariably far more expensive ...
read full review
read full review
What agent could do to change your mind?
They could have reduced their fees CONSIDERABLY. Could, just occasionally, come to the property to ensure that the maintenance staff employed where doing their jobs. It would have been good if they had taken my complaints seriously and if the property managers assigned were worth anything near what they were getting paid. Even if all of the above were to happen in future, the 'service' received from them to date has been so poor, I think I would rather just move to a different property manager company.Attached Filesnbsp;
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Jul 21,2012
Jul 21,2012
5
people found
this helpful
this helpful
I have spent the last eight years paying for repairs which were not done when I checked. They employ far more expensive contractors that is necessary. They never pro-actively deal with any problems . I have had to sort out innumerable problems myself which they should ...
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Jun 08,2011
Jun 08,2011
5
people found
this helpful
this helpful
They are our property managers. Wish we could sack them. The property is falling down around us whilst they charge us for phantom repairs. Stay clear at all costs....
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No fees information available
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Complaints Procedure
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