We have been with BRL for just over a year and they are providing us with an excellent service. We previously spent 8 years with another agent and only wish we had found BRL sooner. In the first few months we had a number of issues with our flat (leaks etc) that were outside of our control (and theirs) but we found Melissa and Rachel were very proactive in addressing them and keeping us in the loop, chasing insurance claims etc. They have been very efficient in finding new tenants when needed, avoiding void periods. I believe they provide a better balance than their competitors of meeting the interests of tenants and owners. Our previous agent was not at all diligent in collecting entry fobs, checking on final cleaning/damage caused by tenants etc and instead just charged us for all these things on pretty much every tenant change over we had. This is why, as a landlady, I take the negative reviews on here with a pinch of salt. they have exceeded our expectations in every respect.