I rented from TN last year and they were terrible, one of my housemates left the house without informing any of us and refused to pay FIVE months of his rent - we were obviously concerned as the house was on a joint contract but TN told us they were chasing it up and not to worry. What a surprise, it was a lie. They informed us that the remaining four tenants owed in excess of £1,500 to pay the vanished housemates rent - very unsure as to why they ask for guarantors if they are not going to follow up rent payments. They are too busy counting their dirty money I guess.
I signed up to another company this year, but the letting company went bust and to my luck my landlord decides to go with TN! I made myself very clear in the fact I did not want to deal with them and wanted to pay the landlord directly. In response I got rude emails from Richard Smillie basically saying I was being a difficult child. The house is in an awful state, we have even had to call Environmental Health in, who have ordered TN to carry out work (no fire alarms, broken asbestos guttering, COCKROACHES, rats, shed full of broken furniture) before the new year. Mr Smillie turned up at our door very smug saying that environmental health said that these problems were not that big of a deal but "as a favour" to us he would complete the work soon. Safe to say, 4 months on it has not been done.
They also won\'t give us details on where our deposit is being held and whether it is actually with the DPS or not.
They are an awful and dishonest company that treat students as second class citizens. They ignore phone calls and emails because they can\'t be bothered to do the work. I am disgusted they have been allowed to advertise in the Students Union. I don\'t know how they sleep at night.
What agent could do to change your mind?
They should be put out of business. The only good reviews they get on here is from the landlords they get the money for.