I was very impressed with the letting co when i started letting out with them some years ago, but in the last year and especially last 6 months, they have been an extremely difficult company to deal with. They have informed me on numerous occasions that work needs doing on the house which i then give permission to have done, yet no money is taken from my rent, so i assume work has not been carried out. My emails in reference to the outstanding work are then ignored. Rent money is occasionally missed or late even though the tenant has paid on time then emails in reference to this also goes unanswered for weeks at a time. At times that work has been completed and i have been billed, receipts for work done that i have requested have never been received by myself.
A big shame as they were reliable for so long, but i will be searching for a replacement and recommending that nobody else uses the services of this company.