I always leave a review for any agent I deal with and as I moved recently, here is my experience:
Approached on 12th Jan 2013 - visited offices.
Needed a 1 bed by 17th Feb 2013
Budget Told: Min £230 and Maximum of £300
Told them I would accept 2 bed as long as no greater than my max budget.
Area OneSE8 complex, Greenwich, Silk works or Royal Victoria
On Mon 4th Feb, found somewhere with a different agent.
Had 2 experiences of potential places with RM as follows:
A 2 Bed: Offered at £330 to me. I reminded the agent my Max was £300. Then was offered at £310 if a deal could be done with the landlord. Reminded again I had been asked for a max at the office. £300 was it. I was then told that we probably could get it for £300. As I didn\'t feel comfortable given that I had just likely saved £30 a week had I not stuck to my limit, then I decided to let this one go.
No contact for a while until I chased and then 1 bed.
A 1 Bed: Within budget. But original pictures sent were not of the place. Then actual pictures were sent. It was not bad. I thought I could take a look. Arranged a time at 6pm and was to be confirmed the next day. I was not phoned. At 5pm I texted to say I was leaving for home and then was told that we would have to do a different day on this one. It was good that he replied though.
I went to see a different place on the re-arranged day and liked it so took that.
Riley Marshall are really good on communication (5*) but I was unable to find a place for those 2 weeks and my deadline was approaching (3*) and also I was offered a place for more than my maximum (1*) and given I believe in financial responsibility I don\'t believe any agency should offer for more than maximums. Just £10 extra a week is £520 a year! It adds up fast. I wouldn\'t want to see people evicted through not being able to afford places. Does the landlord or the tenant come first? The landlord is a "business" after all and has more than one property so is "well off" enough. Maximum should mean max. By all means, find a place for more, but then only make an offer to the maximum.
Would I use again. Absolutely. They are pretty good and they care about their rating on this site and answer e-mails and texts etc. Agent may have tried his best but might be limited stock at the moment too.
Fees were £125 admin and £125 referencing. This may or may not exclude or include VAT, I can\'t remember. I am unsure if businesses are allowed to price excluding VAT. I know supermarkets are not allowed to. I thought it was only the USA who did that. But several in UK are starting to do it. I thought there was a law against it. I may be wrong. Or I may be right and some are following the pack. Or perhaps these type of business are allowed. I will need to look it up.
Next time I move, I will give them a call and see what we can find. A good experience on the whole. Shame we never found a place. (BTW I paid £125 and £95 at agent I did use as a comparison).