“Negative First Time Buyer Experience...”
1 Star Review
Oct 23,2021
By:
'First Time Buyer'
Oct 23,2021
Branch: Hornchurch, 1 North Street
Services: Sales (as a Buyer)
Sold price: £235000
Would you recommend?: No
Postcode: RM11
Branch: Hornchurch, 1 North Street
Sales (as a Buyer)
Sold price: £235000
Postcode: RM11
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As a first time buyer, the property buying process was new for me and having raised some points highlighted in my surveyor's report, I had two very unpleasant and unprofessional phone calls from Kellee Newman.
Kellee told me I was being 'cheeky' for requesting a price reduction and an allowance for some work that needed to be done to the property. When you are buying a property it is part of the process to ask these questions. She also said that my surveyor always undervalued their properties which I thought was unprofessional. My surveyor was RICS qualified and always very pleasant and professional when he spoke to me....Kellee should take a leaf out of his book.
She also told me I was being cheeky for asking to break the chain when Balgores had not communicated the chain's expected completion date to me in advance of me putting the request forward.
I was very taken aback by how aggressive she was to me on the phone. I ended up having to be aggressive back which was strange for me as this is not how I communicate with others in my professional life. But there are times when you have to stand up for yourself and this was definitely one of them.
This experience made buying my first time quite stressful and whenever I would see an incoming call from Balgores I would dread having to answer it.
On account of this experience, I would not recommend Kellee and if I ever need to use an estate agent I will not be using Balgores in Hornchurch.
Moral of the story: it costs nothing to be professional in your dealings with people no matter how much you want to maximise your commission.
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