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Sargeants
3/5, 2 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No Description Found
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Sargeants
141- 143 Northfield Avenue,W13 9QT
Certified Customer Experience
Report Summary
Report generated on (07 April 2025 @ 05:24:41)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Cinzia on 19th Oct 2021
1 Star Review
Me and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank staments and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handed our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Uwa on 1st Oct 2015
5 Star Review
I had had an extremely appauling experience dealing with estate agencies the likes of Dexters, Foxtons and Haart. I had givem up all hope of actually dealing with a truly upstanding estate agency until I viewed a property with Sargeants. My estate agent (Georgina Catton) and her colleague (Daniel) were absolutely outstanding. They truly made me feel as if they were on my side, and were very patient if any hiccups occured. They were honest and reassuring, givin me no reason to doubt that they wanted me to have the property and never once forced or pressured me at any point of the process. I was extremely impressed with the level of customer care with all the staff members, and I wouldn't hesitate one bit to use them again.
Now that i've actually moved in to the property, Georgina continues to be supportive and gets in touch with the landlord straight away if anything is amiss, I feel extremely grateful :-)
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Awful..."
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1 Star Review
By : 'Cinzia'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : W5
Oct 19, 2021
People found this helpful0
Me and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank staments and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handed our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £1,200 | £1,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Sargeants
141- 143 Northfield Avenue, London, Greater London
W13 9QT
020 8799 3800
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Awful ...
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1 Star Review
By : 'Cinzia'
Branch : London, 141- 143 Northfield Avenue
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W5
Oct 19, 2021
People found this helpful0
Me and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of ... Read Full Review
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Cinzia Muceli said about Sargeants
Services : Letting( As a Tenant )Date: 19th Oct 2021
Me and my partner made our offer for a flat and it had been accepted. We went through the referencing checks with rent4sure and our reports were both positive. The agent congratulated and promised to send the agreement by the end of the week. On Friday , just 1 week before to move in, instead of the agreement we received an extra request from the agency, in behalf of the landlord, to see 12 month worth of bank staments and 2 years of tax return! Despite me asking how the agency would handle this very sensitive information (sending it to the landlord via mail?) I didn't receive any explanation. The agent kept saying that it was just to know the tenants a bit better. We agreed to send 6 months bank statements, even if we found it very unfair, just because we both already handed our leave notice to the current landlords. The next Monday we discovered that the landlord (?) was not happy with us and wouldn't proceed with the agreement. We went from being ok for renting to be unsuitable 4 days before to move in. Luckly we have very good landlords and they accepted our notice leave withdrawal otherwise we would be homeless by now thanks to the agency! Traumatic experience, awful treatment.
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I had had an extremely ...
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5 Star Review
Georgina
Dan
By : 'Uwa'
Branch : London, 141- 143 Northfield Avenue
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W7
Oct 1, 2015
People found this helpful0
I had had an extremely appauling experience dealing with estate agencies the likes of Dexters, Foxtons and Haart. I had givem up all hope of actually dealing with a truly upstanding estate agency until I viewed a property with Sargeants. My estate agent (Georgina Catton) and her colleague (Daniel) ... Read Full Review
What agent could do to change your mind?
Agents fees were reasonable, not like the kidneys, arm and a leg the likes of dexters charge you (and then fail to return)
Comments on Agent Fees
Agents fees were reasonable, not like the kidneys, arm and a leg the likes of dexters charge you (and then fail to return)
Comments (0)I had had an extremely appauling experience dealing with estate agencies the likes of Dexters, Foxtons and Haart. I had givem up all hope of actually dealing with a truly upstanding estate agency until I viewed a property with Sargeants. My estate agent (Georgina Catton) and her colleague (Daniel) were absolutely outstanding. They truly made me feel as if they were on my side, and were very patient if any hiccups occured. They were honest and reassuring, givin me no reason to doubt that they wanted me to have the property and never once forced or pressured me at any point of the process. I was extremely impressed with the level of customer care with all the staff members, and I wouldn't hesitate one bit to use them again.
Was this helpful?:
Uwa Ibie said about Sargeants
Services : Letting( As a Tenant )Date: 1st Oct 2015
I had had an extremely appauling experience dealing with estate agencies the likes of Dexters, Foxtons and Haart. I had givem up all hope of actually dealing with a truly upstanding estate agency until I viewed a property with Sargeants. My estate agent (Georgina Catton) and her colleague (Daniel) were absolutely outstanding. They truly made me feel as if they were on my side, and were very patient if any hiccups occured. They were honest and reassuring, givin me no reason to doubt that they wanted me to have the property and never once forced or pressured me at any point of the process. I was extremely impressed with the level of customer care with all the staff members, and I wouldn't hesitate one bit to use them again.
Now that i've actually moved in to the property, Georgina continues to be supportive and gets in touch with the landlord straight away if anything is amiss, I feel extremely grateful :-)
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