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Oct 16,2021
Oct 16,2021
4
people found
this helpful
this helpful
We were long-term renters who decided to leave our Black Grace Cowley property after a raft of unacceptable responses from them regarding a washing machine repair.
We had three weeks to go on our lease with them, and were in the process of moving into our new home, when we received a call from Black Grace Cowley complaining about the state we had left the place in as it was unsuitable to show to prospective new tenants.
We pointed out that we had paid our rent up to the period of the lease expiration, that we were still living there, and that they had not notified us that they would be intruding into our private living space, which we had FULLY PAID UP, and had just let themselves in.
The response of Black Grace Cowley's rude and intrusive employee? "Oh." No apology, no explanation.
Renters beware. Black Grace Cowley will access your property without your awareness or consent when it suits them, and fail to show up for scheduled maintenance appointments that you've taken time off work for.
We had three weeks to go on our lease with them, and were in the process of moving into our new home, when we received a call from Black Grace Cowley complaining about the state we had left the place in as it was unsuitable to show to prospective new tenants.
We pointed out that we had paid our rent up to the period of the lease expiration, that we were still living there, and that they had not notified us that they would be intruding into our private living space, which we had FULLY PAID UP, and had just let themselves in.
The response of Black Grace Cowley's rude and intrusive employee? "Oh." No apology, no explanation.
Renters beware. Black Grace Cowley will access your property without your awareness or consent when it suits them, and fail to show up for scheduled maintenance appointments that you've taken time off work for.
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Opening Hours
Address
Black Grace Cowley
51 Victoria Street
Inverlochy,Douglas
Isle of Man
IM1 2LD
01624 645 555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
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Feb 10,2023
Feb 10,2023
2
people found
this helpful
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My first experience of this company as a potential buyer and my last. If you want to sell a property this would not be my first port of call....
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Mar 14,2022
Mar 14,2022
2
people found
this helpful
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Renting from Black Grace Cowley was easily the worst experience I've had in three decades as a tenant. Requests for maintenance and repairs took months and multiple contacts via phone, text and email,and staff were rude, unhelpful and salivating at any opportunity to get ...
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Oct 16,2021
Oct 16,2021
4
people found
this helpful
this helpful
We were long-term renters who decided to leave our Black Grace Cowley property after a raft of unacceptable responses from them regarding a washing machine repair.
We had three weeks to go on our lease with them, and were in the process of moving into ...
read full review
read full review
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Aug 16,2021
Aug 16,2021
3
people found
this helpful
this helpful
Dismissed me without consideration based on country of origin before even taking details. (racism) even though it's England (country or origin) moving to IOM....
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Jun 20,2021
Jun 20,2021
3
people found
this helpful
this helpful
Black Grace Cowley ignored three calls and six emails made or sent in the eight weeks leading up to the end of our tenancy agreement, only bothering to get in touch three days before it was due to expire. When we explained that, due to ...
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Apr 05,2021
Apr 05,2021
4
people found
this helpful
this helpful
Black Grace Cowley were due to replace a cracked shower tray in August 2019.
They eventually replaced it in February 2020, in the process leaving us without a bathroom for three days with no notice.
They failed to provide alternative arrangements or a rent debate for the ...
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Oct 27,2020
Oct 27,2020
6
people found
this helpful
this helpful
Black Grace Cowley were due to replace a cracked shower tray in August 2019.
They eventually replaced it in February 2020, in the process leaving us without a bathroom for three days with no notice.
They failed to provide alternative arrangements or a rent debate for the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:58 AM 21/10/2019 by heather heather
