100% sales valuation accuracy
95% sales fee satisfaction
67% lettings valuation accuracy
67% lettings fee satisfaction
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2024
allAgents People Awards
Nov 11,2021
Nov 11,2021
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Spencer & Leigh never treat tenants as humans, every staff treats us like we have no human rights and that we are stupid. Our landlords also lied to us about a few things that they promised, and Spencer & Leigh let it happen.
1. Our landlord said our electricity bill will be near nothing due to the fact that there are solar panels. However, once we moved in, we then found out that none if the power the solar panels generate goes into our electricity bills, instead they go into our landlords' bank accounts, and of course we don't get any discounts on our electricity bills.
2. Before moving in, our landlords said they wanted to save having to get rid of some old furniture (sofa, chairs, beds, chests of drawers), so asked if we would use them, if so they can leave them here. But if we ever want to get rid of them and get our own furniture because they were quite old, then we can do so. So we agreed because it saved them having to spend money and effort, and we didn't mind having them in our home temporarily. However, they now said that they want everything they left behind to be here in perfect conditions.
3. We pay £1400 per month, yet, when our boiler broke in cold season with no hot water or heating, our landlords refuse to pay £75 to get a plumber in asap. Instead, they decided to use their warranty which is super slow, and had us wait a few days until someone comes in to have a look (not necessarily get it fixed). At the mean time, no temporary solutions were provided. We looked online for information, and having no hot water is considered an emergency, therefore landlords have the duty to get it fixed within 24hr. Both me and my husband works in professional jobs, and they suggested us to either fill up the bath with a small kettle, or to not shower for days.
After leaving this review, they immediately dropped by and handed us two electric heaters and asked us to please delete this review. They also said they would give us £50 to stay at a hotel for ONE NIGHT where we would need to cover the extra costs, while we didn't have heat and hot water for THREE days.
4. We are moving out when Brighton had the massive strike with no rubbish being picked up for weeks, resulted in our garden filled with bags of rubbish, and Spencer & Leigh told us to put all the rubbish in our car when we leave otherwise we will be charged.
5. When we moved in, our landlords had left lots of items in the property, for example paints, floor oils, cleaning products, light bulbs, hangers, and there were even milk left in the fridge. When we moved out, we left all of their items there thinking that they would want to keep them there for future uses, however, Spencer & Leigh took photos of all the items that our landlords left, blamed that we left items behind and tried to charge us.
6. During Covid, when most landlords have given help to tenants, reducing rent, delaying rent or even canceling rent, we did not receive any help, nor did we even asked for it. And when it comes to us asking if we can have a 5-month contract or a rolling contract for 5 months after being here for two years and not missing one rent, they refused to do so and chose to kick us out early. We asked to have a 5-month contract rather than 6-month contract because we are moving to another country, and now we are left in a very difficult situation because we don't know where we can go after the date they wanted us out and before we move. We even asked if we can just leave two weeks after the date and they still refused.
There are also many other moments when we felt that we were forced by our landlords and Spencer & Leigh to do certain things which are totally unfair, and felt that we were not treated with any respect.
1. Our landlord said our electricity bill will be near nothing due to the fact that there are solar panels. However, once we moved in, we then found out that none if the power the solar panels generate goes into our electricity bills, instead they go into our landlords' bank accounts, and of course we don't get any discounts on our electricity bills.
2. Before moving in, our landlords said they wanted to save having to get rid of some old furniture (sofa, chairs, beds, chests of drawers), so asked if we would use them, if so they can leave them here. But if we ever want to get rid of them and get our own furniture because they were quite old, then we can do so. So we agreed because it saved them having to spend money and effort, and we didn't mind having them in our home temporarily. However, they now said that they want everything they left behind to be here in perfect conditions.
3. We pay £1400 per month, yet, when our boiler broke in cold season with no hot water or heating, our landlords refuse to pay £75 to get a plumber in asap. Instead, they decided to use their warranty which is super slow, and had us wait a few days until someone comes in to have a look (not necessarily get it fixed). At the mean time, no temporary solutions were provided. We looked online for information, and having no hot water is considered an emergency, therefore landlords have the duty to get it fixed within 24hr. Both me and my husband works in professional jobs, and they suggested us to either fill up the bath with a small kettle, or to not shower for days.
After leaving this review, they immediately dropped by and handed us two electric heaters and asked us to please delete this review. They also said they would give us £50 to stay at a hotel for ONE NIGHT where we would need to cover the extra costs, while we didn't have heat and hot water for THREE days.
4. We are moving out when Brighton had the massive strike with no rubbish being picked up for weeks, resulted in our garden filled with bags of rubbish, and Spencer & Leigh told us to put all the rubbish in our car when we leave otherwise we will be charged.
5. When we moved in, our landlords had left lots of items in the property, for example paints, floor oils, cleaning products, light bulbs, hangers, and there were even milk left in the fridge. When we moved out, we left all of their items there thinking that they would want to keep them there for future uses, however, Spencer & Leigh took photos of all the items that our landlords left, blamed that we left items behind and tried to charge us.
6. During Covid, when most landlords have given help to tenants, reducing rent, delaying rent or even canceling rent, we did not receive any help, nor did we even asked for it. And when it comes to us asking if we can have a 5-month contract or a rolling contract for 5 months after being here for two years and not missing one rent, they refused to do so and chose to kick us out early. We asked to have a 5-month contract rather than 6-month contract because we are moving to another country, and now we are left in a very difficult situation because we don't know where we can go after the date they wanted us out and before we move. We even asked if we can just leave two weeks after the date and they still refused.
There are also many other moments when we felt that we were forced by our landlords and Spencer & Leigh to do certain things which are totally unfair, and felt that we were not treated with any respect.
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15th Jul 2021
reviewed by 'Sharon Douglas'
15th Apr 2021
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Opening Hours
Address
Spencer & Leigh
108 Old London Road
Patcham,Brighton
Brighton and Hove
BN1 8YA
01273 565566
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £36,000 | £650,000 |
| Lettings | 67% | 67% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 1 | 26 | 2 | 9 | 2 | 1 | 1 |
Areas covered
- BN1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Sep 08,2023
Sep 08,2023
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Sue has provided us with excellent support & guidance through a protracted house sale, probably wouldn't have happened without her commitment and efforts to iron out delays and obstacles. Strongly recommend Sue and the rest of the team at Spencer & Leigh....
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Sep 09, 2023
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Thank you for the lovely review Anthony. It was a pleasure to assist with the move. Best wishes Sue ...
Aug 16,2023
Aug 16,2023
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Spencer & Leigh helped our family with the sad sale of our parents home.
The team did everything to make our experience as painless as possible at a very challenging time.
We can't recommend them highly enough....
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Nov 30,2021
Nov 30,2021
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We recently used Spencer & Leigh to buy our first house and would recommend. Simon was great throughout the whole process and offered advice when needed helping everything run smoothly....
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Nov 11,2021
Nov 11,2021
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Spencer & Leigh never treat tenants as humans, every staff treats us like we have no human rights and that we are stupid. Our landlords also lied to us about a few things that they promised, and Spencer & Leigh let it happen.
1. Our landlord said our ...
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Jul 15,2021
Jul 15,2021
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I have used Spencer and Leigh to buy sell and find tenants. I have always found them to be polite, approachable and professional. I would highly recommend using their service...
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Jul 16, 2021
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Thank you for your kind review Sharon. It's always a pleasure to assist you. Best wishes James S&L ...
Apr 15,2021
Apr 15,2021
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Great experience, very professional and polite. Always helpful for any needs and quick in solving problem.
I had a problem with the fridge and was solved very efficiently....
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Apr 12,2021
Apr 12,2021
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Entirely positive experience with this reassuringly established, experienced and professional company. Excellent, prompt and carefully managed comms between all parties throughout, that lead to what was a difficult purchase, finally complete. Not an easy balance to strike. I am certainly happy and can without hesitation ...
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Jan 19,2021
Jan 19,2021
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I would like to say how pleased I was with the way the staff at Spencer & Leigh helped to sell my house. Despite the problems created by the covid lockdown they were always working hard on my behalf....
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Nov 17,2020
Nov 17,2020
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Cant fault their service. I had never sold a property so all was new to me. Everything was very straight forward. Very helpful, answered any queries we had quickly. Very approachable. I would recommend....
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Nov 18, 2020
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Thank you for your kind words Mark. It was a pleasure dealing with you. ...
Nov 09,2020
Nov 09,2020
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Very reassuring when things got tough and nothing was too much hassle. Got the deal we wanted In the end. Thank you all for your services....
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Nov 09, 2020
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Thank you for your kind words Nicky. Best wishes James ...
Nov 06,2020
Nov 06,2020
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Sue, the Senior Negotiator, was great at getting us a good price for our house and worked tirelessly with our buyer from introduction to exchange and then on to provide great customer service not only for us but also for our buyer. Sue proved that ...
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Nov 04,2020
Nov 04,2020
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Spencer and Leigh were brilliant throughout what was a very difficult move! I think I drove them mad with phone calls, but they were polite, courteous but most of all hugely helpful and efficient at all times. I wouldn't hesitate to use them again.
Thank ...
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Oct 08,2020
Oct 08,2020
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Spencer & Leigh were excellent, their communication and advice were gratefully appreciated. My special thanks go to Sarah, Sue, James and Simon.
I have no hesitation in recommending them....
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Oct 08,2020
Oct 08,2020
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Spencer & Leigh completely fulfilled our expectations when it came to selling our house. Their communication was excellent. We were kept in the loop with progress throughout. Sarah went above and beyond to contact us even when she was away on a family holiday! They are ...
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Aug 28,2020
Aug 28,2020
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happy to recommend Spencer and Leigh, Patcham branch. the sale of our mothers house went through quickly and smoothly despite all the constrictions regarding Covid 19....
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Aug 28, 2020
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Thank you for your kind words Heather. A pleasure to assist you :-) ...
Aug 27,2020
Aug 27,2020
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Spencer was fantastic and helpful to me as I had recently lost my parents and was selling the family home. They team organised all the viewings and it was hassle free to me. Very organised. They also recommend a solicitor who was very efficient and ...
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Aug 27, 2020
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Thank you for your kind words Louise. It was lovely to assist with the sale :-) ...
Aug 17,2020
Aug 17,2020
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Cannot recommend this estate agent high enough ..they have done it again second time in two years. ..many thanks to the great team that makes them the best agent around...
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Aug 03,2020
Aug 03,2020
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Couldn’t of asked for more from Sue and James and the team at Spencer & Leigh. Always kept in contact and were very reassuring during a difficult period with the pandemic outbreak coming just after our sale - highly recommend this agent ......
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Jul 27,2020
Jul 27,2020
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We sold our property through Spencer & Leigh and we found them very professional and efficient. Always keeping us informed through the process and supporting us when needed. Would have no hesitation in recommending them....
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Jun 02,2020
Jun 02,2020
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James and another staff member were very helpful in obtaining the offer I accepted. Once accepted they also guided all steps professionally and quickly and a successful sale was achieved....
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Apr 03,2020
Apr 03,2020
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From the outset to completion we found this company extremely good. Always helpful, keeping us fully informed of all viewings & response. As I live in London & was selling the house as Power of Attorney & the owner subsequently died, which meant a protracted time whilst waiting ...
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Apr 04, 2020
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Thank you so much for your kind words. It means a lot to myself and the team, and even more during these challenging times with the pandemic. Stay safe & well ...
Apr 01,2020
Apr 01,2020
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We are very happy with everything you did. You kept us informed and up to date with all relevant information....
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Apr 01, 2020
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Thank you for your kind review. We really enjoyed helping you through the process :-) ...
Mar 07,2020
Mar 07,2020
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We sold our property and bought another with Spencer & Leigh. During that time we probably spoke with virtually everyone at the Patcham office, and they were all polite and helpful. Even when we had a difference of opinion about how to proceed, they showed a ...
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Apr 01, 2020
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Thank you for your kind review Michael ...
Jan 10,2020
Jan 10,2020
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I came to Spencer and Leigh on a recommendation as I was apprehensive of choosing from the world of estate agents where 'fast talk' and 'promises' may predominate. What I found in the staff of Spencer and Leigh was straight talking and well informed information. ...
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Dec 18,2019
Dec 18,2019
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Our sincere thanks to everyone at Spencer & Leigh especially Sarah, Sue & James for getting the sale of our house over the line.
Excellent service and extremely friendly and helpful.
Highly recommended.
Thank you.
Have a great Christmas from
Thailand...
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Dec 18, 2019
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Thank you for your kind words Derek :-) I hope you and your family are settling in well in Thailand
Have an amazing Christmas ...
Sep 30,2019
Sep 30,2019
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Thank you spencer and leigh , selling our property with you was made easy and less stressfull than I thought it was going to be and getting the price we wanted many thanks to James and the rest of the staff as they all played there ...
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Sep 30,2019
Sep 30,2019
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A great service from a professional and proactive team.
From our first meeting with Spencer were he was informed and realistic about valuations to the completion of the sale our Mum’s flat everyone on the team has been great. They keep the sale moving ...
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Dec 20, 2019
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I found Spencer & Leigh a very professional and fast paced team, when selling my house in Brighton. They kept me updated on feedback of every potential purchaser and also follow up telephone calls. I would strongly recommend this firm of estate agents. ...
Sep 09,2019
Sep 09,2019
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Spencer & Leigh are a well known & reputable local agency so we chose them with the knowledge we would receive a professional service. It turned out that our house was not an easy sell but they worked very hard to find our buyer. Our buyer presented ...
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Aug 07,2019
Aug 07,2019
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From start to finish Spencer and Leigh were top notch.
Always seemed to be on top of things and ahead of the game.
Overcame technical problems without fuss.
Always replied to any missed calls.
5 Star service all through the dreaded British system of buying and ...
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Aug 07,2019
Aug 07,2019
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We have just experienced possibly one of the trickiest chains which included terrible solicitors, chain breaks and huge delays. Throughout the whole 4 months (blurgh) Spencer & Leigh - in particular Sue and Sarah, have been SUPERB. They communicated brilliantly, chased up and down the chain, were ...
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Last updated at 9:37 AM 20/03/2023 by James Morris
Best Estate Agent in BN1 
