Spencer & Leigh
Brighton, BN1
4.6/5, 44 reviews
86% recommended
100% sales valuation accuracy
94% sales fee satisfaction
67% lettings valuation accuracy
67% lettings fee satisfaction



Property Features


“Money Grabber and Tenants Exploiter...”

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Oct 05,2021
Minithumbdown
By: 'Victoria'
Oct 05,2021
0 people found
this helpful
Our landlords lied to us about a few things that they promised, and Spencer & Leigh let it happen.

1. Our landlord said our electricity bill will be near nothing due to the fact that there are solar panels. However, once we moved in, we then found out that none if the power the solar panels generate goes into our electricity bills, instead they go into our landlords’ bank accounts, and of course we don’t get any discounts on our electricity bills.

2. Before moving in, our landlords said they wanted to save having to get rid of some old furniture (sofa, chairs, beds, chests of drawers), so asked if we would use them, if so they can leave them here. But if we ever want to get rid of them and get our own furniture because they were quite old, then we can do so. So we agreed because it saved them having to spend money and effort, and we didn’t mind having them in our home temporarily. However, they now said that they want everything they left behind to be here in perfect conditions.

3. We pay £1400 per month, yet, when our boiler broke in cold season with no hot water or heating, our landlords refuse to pay £75 to get a plumber in asap. Instead, they decided to use their warranty which is super slow, and had use wait a few days until someone comes in to have a look (not necessarily get it fixed). We looked online for information, and having no hot water is considered an emergency, therefore landlords have the duty to get it fixed within 24hr. Both me and my husband works in professional jobs, and they suggested us to either fill up the bath with a small kettle, or to not shower for days.

During Covid, when most landlords have given help to tenants, reducing rent, delaying rent or even canceling rent, we did not receive any help, nor did we even asked for it. And when it comes to us asking if we can have a 5-month contract or a rolling contract for 5 months after being here for two years and not missing one rent, they refused to do so and chose to kick us out early. We asked to have a 5-month contract rather than 6-month contract because we are moving to another country, and now we are left in a very difficult situation because we don’t know where we can go after the date they wanted us out and before we move. We even asked if we can just leave two weeks after the date and they still refused to.



There are also many other moments when we felt that we were forced by our landlords and Spencer & Leigh to do certain things which are totally unfair, and felt that we were not treated with any respect.
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Opening Hours
Address

Spencer & Leigh
108 Old London Road
Patcham,Brighton
Brighton and Hove
BN1 8YA
01273 565566

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £36,000 £650,000
Lettings 67% 67% £925 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 3 1 24 2 8 2 1 1
Areas covered
  • BN1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS SAGEagent
Latest Properties

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“Money Grabber and Tenants Exploiter...”

Share on :
Oct 05,2021
Minithumbdown
By: 'Victoria'
Oct 05,2021
0 people found
this helpful
Our landlords lied to us about a few things that they promised, and Spencer & Leigh let it happen. 1. Our landlord said our electricity bill will be near nothing due to the fact that there are solar panels. However, once we moved in, we then found ...
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“I have used Spencer and Leigh to buy sell and......”

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Jul 15,2021
Minithumbup
Sue
James
By: 'Sharon Douglas'
Jul 15,2021
0 people found
this helpful
I have used Spencer and Leigh to buy sell and find tenants. I have always found them to be polite, approachable and professional. I would highly recommend using their service...
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By: James Morris MNAEA
Jul 16, 2021
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Thank you for your kind review Sharon. It's always a pleasure to assist you. Best wishes James S&L ...

“Great experience, very professional and polit......”

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Apr 15,2021
Minithumbup
By: 'Sara'
Apr 15,2021
0 people found
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Great experience, very professional and polite. Always helpful for any needs and quick in solving problem. I had a problem with the fridge and was solved very efficiently....
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“Entirely positive experience with this reassu......”

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Apr 12,2021
Minithumbup
By: 'Terry'
Apr 12,2021
0 people found
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Entirely positive experience with this reassuringly established, experienced and professional company. Excellent, prompt and carefully managed comms between all parties throughout, that lead to what was a difficult purchase, finally complete. Not an easy balance to strike. I am certainly happy and can without hesitation ...
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“I would like to say how pleased I was with ......”

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Jan 19,2021
Minithumbup
Sarah
By: 'susan'
Jan 19,2021
0 people found
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I would like to say how pleased I was with the way the staff at Spencer & Leigh helped to sell my house. Despite the problems created by the covid lockdown they were always working hard on my behalf....
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“Cant fault their service. I had never sold a ......”

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Nov 17,2020
Minithumbup
By: 'Mark'
Nov 17,2020
0 people found
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Cant fault their service. I had never sold a property so all was new to me. Everything was very straight forward. Very helpful, answered any queries we had quickly. Very approachable. I would recommend....
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By: James Morris MNAEA
Nov 18, 2020
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Thank you for your kind words Mark. It was a pleasure dealing with you. ...

“Great service...”

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Nov 09,2020
Minithumbup
By: 'Nicky'
Nov 09,2020
0 people found
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Very reassuring when things got tough and nothing was too much hassle. Got the deal we wanted In the end. Thank you all for your services....
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By: James Morris
Nov 09, 2020
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Thank you for your kind words Nicky. Best wishes James ...

“Sue, the Senior Negotiator, was great at gett......”

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Nov 06,2020
Minithumbup
Sue
By: 'MOREL'
Nov 06,2020
0 people found
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Sue, the Senior Negotiator, was great at getting us a good price for our house and worked tirelessly with our buyer from introduction to exchange and then on to provide great customer service not only for us but also for our buyer. Sue proved that ...
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“Spencer and Leigh were brilliant throughout w......”

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Nov 04,2020
Minithumbup
By: 'Lisa'
Nov 04,2020
0 people found
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Spencer and Leigh were brilliant throughout what was a very difficult move! I think I drove them mad with phone calls, but they were polite, courteous but most of all hugely helpful and efficient at all times. I wouldn't hesitate to use them again. Thank ...
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“Spencer & Leigh were excellent....”

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Oct 08,2020
Minithumbup
Sarah
Sue
By: 'Di'
Oct 08,2020
0 people found
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Spencer & Leigh were excellent, their communication and advice were gratefully appreciated. My special thanks go to Sarah, Sue, James and Simon. I have no hesitation in recommending them....
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“Spencer & Leigh completely fulfilled our expe......”

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Oct 08,2020
Minithumbup
James
Sarah
By: 'Ben'
Oct 08,2020
0 people found
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Spencer & Leigh completely fulfilled our expectations when it came to selling our house. Their communication was excellent. We were kept in the loop with progress throughout. Sarah went above and beyond to contact us even when she was away on a family holiday! They are ...
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“happy to recommend Spencer and Leigh, Patcham......”

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Aug 28,2020
Minithumbup
Spencer
Leigh
By: 'heather'
Aug 28,2020
0 people found
this helpful
happy to recommend Spencer and Leigh, Patcham branch. the sale of our mothers house went through quickly and smoothly despite all the constrictions regarding Covid 19....
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By: James Morris
Aug 28, 2020
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Thank you for your kind words Heather. A pleasure to assist you :-) ...

“fantastic service...”

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Aug 27,2020
Minithumbup
Spencer
All
By: 'Louise'
Aug 27,2020
0 people found
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Spencer was fantastic and helpful to me as I had recently lost my parents and was selling the family home. They team organised all the viewings and it was hassle free to me. Very organised. They also recommend a solicitor who was very efficient and ...
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By: James Morris
Aug 27, 2020
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Thank you for your kind words Louise. It was lovely to assist with the sale :-) ...

“Cannot recommend this estate agent high enoug......”

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Aug 17,2020
Minithumbup
By: 'Tess.'
Aug 17,2020
0 people found
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Cannot recommend this estate agent high enough ..they have done it again second time in two years. ..many thanks to the great team that makes them the best agent around...
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“Couldn’t of asked for more from Sue and James......”

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Aug 03,2020
Minithumbup
Sue
James
By: 'Phil'
Aug 03,2020
0 people found
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Couldn’t of asked for more from Sue and James and the team at Spencer & Leigh. Always kept in contact and were very reassuring during a difficult period with the pandemic outbreak coming just after our sale - highly recommend this agent ......
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“We sold our property through Spencer & Leigh ......”

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Jul 27,2020
Minithumbup
By: 'Ann'
Jul 27,2020
0 people found
this helpful
We sold our property through Spencer & Leigh and we found them very professional and efficient. Always keeping us informed through the process and supporting us when needed. Would have no hesitation in recommending them....
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“Home sale...”

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Jun 02,2020
Minithumbup
James
By: 'Stephen'
Jun 02,2020
0 people found
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James and another staff member were very helpful in obtaining the offer I accepted. Once accepted they also guided all steps professionally and quickly and a successful sale was achieved....
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“From the outset to completion we found this c......”

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Apr 03,2020
Minithumbup
By: 'Julie'
Apr 03,2020
0 people found
this helpful
From the outset to completion we found this company extremely good. Always helpful, keeping us fully informed of all viewings & response. As I live in London & was selling the house as Power of Attorney & the owner subsequently died, which meant a protracted time whilst waiting ...
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By: James Morris
Apr 04, 2020
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Thank you so much for your kind words. It means a lot to myself and the team, and even more during these challenging times with the pandemic. Stay safe & well ...

“We are very happy with everything you did. Yo......”

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Apr 01,2020
Minithumbup
By: 'June'
Apr 01,2020
0 people found
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We are very happy with everything you did. You kept us informed and up to date with all relevant information....
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By: James Morris MNAEA
Apr 01, 2020
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Thank you for your kind review. We really enjoyed helping you through the process :-) ...

“We sold our property and bought another with ......”

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Mar 07,2020
Minithumbup
By: 'Michael'
Mar 07,2020
0 people found
this helpful
We sold our property and bought another with Spencer & Leigh. During that time we probably spoke with virtually everyone at the Patcham office, and they were all polite and helpful. Even when we had a difference of opinion about how to proceed, they showed a ...
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By: James Morris MNAEA
Apr 01, 2020
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Thank you for your kind review Michael ...

“I came to Spencer and Leigh on a recommendation as ......”

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Jan 10,2020
Minithumbdown
By: 'mary'
Jan 10,2020
0 people found
this helpful
I came to Spencer and Leigh on a recommendation as I was apprehensive of choosing from the world of estate agents where 'fast talk' and 'promises' may predominate. What I found in the staff of Spencer and Leigh was straight talking and well informed information. ...
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“Excellent Service...”

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Dec 18,2019
Minithumbup
Sarah
Sue
By: 'Derek'
Dec 18,2019
0 people found
this helpful
Our sincere thanks to everyone at Spencer & Leigh especially Sarah, Sue & James for getting the sale of our house over the line. Excellent service and extremely friendly and helpful. Highly recommended. Thank you. Have a great Christmas from Thailand...
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By: James Morris
Dec 18, 2019
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Thank you for your kind words Derek :-) I hope you and your family are settling in well in Thailand Have an amazing Christmas ...

“Thank you spencer and leigh , selling our pro......”

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Sep 30,2019
Minithumbup
James
By: 'james'
Sep 30,2019
0 people found
this helpful
Thank you spencer and leigh , selling our property with you was made easy and less stressfull than I thought it was going to be and getting the price we wanted many thanks to James and the rest of the staff as they all played there ...
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“An excellent service from a professional and proactive......”

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Sep 30,2019
Minithumbup
Sarah
Sue
By: 'Clare'
Sep 30,2019
0 people found
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A great service from a professional and proactive team. From our first meeting with Spencer were he was informed and realistic about valuations to the completion of the sale our Mum’s flat everyone on the team has been great. They keep the sale moving ...
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By: Kristina Wilkin
Dec 20, 2019
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I found Spencer & Leigh a very professional and fast paced team, when selling my house in Brighton. They kept me updated on feedback of every potential purchaser and also follow up telephone calls. I would strongly recommend this firm of estate agents. ...

“Spencer & Leigh are a well known & reputable ......”

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Sep 09,2019
Minithumbup
Ellie
By: 'Robin'
Sep 09,2019
0 people found
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Spencer & Leigh are a well known & reputable local agency so we chose them with the knowledge we would receive a professional service. It turned out that our house was not an easy sell but they worked very hard to find our buyer. Our buyer presented ...
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“5 Star...”

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Aug 07,2019
Minithumbup
By: 'Richard'
Aug 07,2019
0 people found
this helpful
From start to finish Spencer and Leigh were top notch. Always seemed to be on top of things and ahead of the game. Overcame technical problems without fuss. Always replied to any missed calls. 5 Star service all through the dreaded British system of buying and ...
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“We have just experienced possibly one of the ......”

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Aug 07,2019
Minithumbup
Sarah
By: 'Helen'
Aug 07,2019
0 people found
this helpful
We have just experienced possibly one of the trickiest chains which included terrible solicitors, chain breaks and huge delays. Throughout the whole 4 months (blurgh) Spencer & Leigh - in particular Sue and Sarah, have been SUPERB. They communicated brilliantly, chased up and down the chain, were ...
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“Excellent Estate Agent...”

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Aug 04,2019
Minithumbup
James
Sue
By: 'Nick'
Aug 04,2019
0 people found
this helpful
The whole S & L team ( James, Sue, Sarah & Simon ) handled our recent difficult house sale with unwavering enthusiasm & friendliness. We were kept fully informed at every step through to completion. Would highly recommend them....
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“During the course of selling my flat I was ke......”

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Jul 08,2019
Minithumbup
By: 'Kate'
Jul 08,2019
0 people found
this helpful
During the course of selling my flat I was kept well informed. The team are friendly and approachable, honest and efficient. I have been a long term customer having bought and then rented my flat out through them. Thank you Spencer and Leigh....
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“Purchased thru S&L...”

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Jun 18,2019
Minithumbup
By: 'Clare'
Jun 18,2019
0 people found
this helpful
They were always professional and happy to help. They were not over bearing but kept in touch. A general comment for all agents is that perhaps they should start a check out service like when you leave a rented property.... when I got the keys ...
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Last updated at 3:21 PM 07/04/2020 by James Morris

Awards won by Spencer & Leigh, Brighton BN1 8YA


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