I should have heeded my instincts when I took a rented flat six months ago took ages to deal with paperwork . When I terminated my contract Connells secretly showing prospective people around my flat they found my girlfriend in bed one day thats how i discovered what they were doing, even though i complained they did it again, took six weeks to return deposit after leaving flat spotlessly clean, fobbed off with excuses after excuses very rude saying "its not my fault" all the time. Hung on to £800 of desperately needed money. Poor customer service. NEVER use them.