Having let our property via Kirkhams, in my opinion they failed to manage this in an appropriate manner. The tenent did a runner, Agents didnt know this and the house was an absolute tip. Costs to repair in excess of £700. They repaid deposit to cover lost rent. We were still out of pocket and reported to Proprerty Ombudsman, surprisingly they didnt find in our favour and awarded £50 for the inconvenience.
Anyone looking to use them should make sure the contract has a lettings agreement with a property review built into this every 3 months as this seemed to be the get out of jail card for them.
Wouldnt recommend them for any lettings.